DWAYNE MCCALEBB

ad2n8v@r.postjobfree.com 863-***-**** Bartow, FL 33603

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Perfect Attendance 4 years straight & Never called out or missed work from 2016-2023 at Publix!

• Customer Relationship Management

• Customer Service and Assistance

• Exceptional Communicator

• Customer Service

• Inbound and Outbound Calling

• Safety Regulations

• Product Knowledge

• Refunds and Exchanges

• Document and Records Management

Jul 2015 - Current

Customer Service Associate

Lowes Home Improvment -

Bartow, FL

Actively listened to customers, handled concerns

quickly and escalated major issues to supervisor.

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Increased efficiency and performance by monitoring team member productivity and providing feedback.

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Developed and updated databases to handle

customer data.

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Investigated and resolved accounting, service and

delivery concerns.

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PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Optimized customer support by establishing

collaborative service environments through targeted operational initiatives.

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Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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Provided product and service recommendations to

guide customers on products to meet varying needs.

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Provided excellent customer care by responding to

requests, assisting with product selection and handling ordering functions.

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Kept detailed records of customer interactions to track and resolve issues quickly.

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• Delivered prompt service to prioritize customer needs. Increased efficiency and team productivity by

promoting operational best practices.

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Jan 2022 - May 2023

Truck Driver

Publix Super Markets Inc -

Lakeland, FL

Spoke professionally with customers regarding

complaints, gathering all necessary information to make educated decisions and address issues.

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Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Inspected trucks for malfunctions and reported

vehicles to management for corrective action.

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Removed and unloaded packages from Publix trucks

for customer deliveries, using extreme care to avoid damage to goods.

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Dropped and hooked trailers and changed

configuration of equipment.

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Coordinated efficient routes for optimal delivery

scheduling and maximum daily performance.

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Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

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Maintained daily, legible DOT log book and submitted corresponding documents.

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Obtained necessary permits and licenses to operate various commercial vehicles legally.

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Completed regular inspections and maintenance

actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

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Loaded and unloaded products at warehouses and

customer locations using hand trucks, pallet jacks, and forklifts.

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Documented mileage, deliveries, pickups, customer

issues and damages.

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Inspected truck for defects and safe operating

condition before, during and after trips.

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Dec 2016 - Dec 2017

Forklift Operator

Publix Super Markets Inc -

Lakeland, FL

Wrapped pallets in plastic wrap and attached

merchandise tags to prepare for shipping.

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Removed orders from storage, wrapped, and staged

for shipments.

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Reviewed daily production schedules to inform

effective prioritization and delegation of tasks.

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Unloaded materials and goods at designated

locations for best project availability.

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Operated forklift in compliance with OSHA guidelines and organizational policies.

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Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

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Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

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Inspected equipment for defects and performed

repairs or maintenance tasks.

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Assessed equipment for damage, wear, battery life, and fluid levels.

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Transported goods between warehouse locations

according to shipment and storage needs.

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None : Business Administration

Stillman College Tuscaloosa, AL

May 2011

High School Diploma

Fort Meade Middle Senior High Fort Meade, FL

English

Full Professional

EDUCATION

LANGUAGES

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