Boca Raton Patient Services

CAROLINE FRASER

Boynton Beach, FL, ***** 586-***-****

****************@*****.***

https://www.linkedin.com/in/caroline-fraser.

Professional Summary

Business professional focusing on operational, marketing, sales, and management. Highly analytical thinker with experience in building high-performing success teams. Demonstrates ability to build brands from scratch and successful relationship cultivator.

Education

Bachelor of Arts - Business Administration and Health Care Management

FLORIDA INSTITUTE OF TECHNOLOGY, 2019 Melbourne, Florida

Associate of Science

LONE STAR COLLEGE SYSTEM, 2013 Houston, Texas

Experience

Siperstein Dermatology Group

Boynton Beach – Boca Raton, Florida May 2023 to Present

Patient Services / Front Desk

Meet and welcome patients, schedule medical and cosmetic appointments. Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff. Check patients in and out.

Pure Wellness Medical

Boca Raton, Florida Aug 2022 to April 2023

Medical Practice Manager

Managed daily operations, tasking assignments, facilitated monthly team meetings, anticipated inventory levels, and enforced compliance and regulations.

Implemented marketing strategies for company brand development and measured all advertising campaigns.

Bauman Medical Group Aug 2020 to Aug 2022

Boca Raton, Florida

Patient Services Coordinator

Increased patient retention by maintaining communication with established and new patients through phone and email.

Collaborated in the development and translation of intake forms, medical questionnaires, and treatment instructions for pre and post care for Spanish speaking patients.

Home Health Aides Jan 2016 to July 2020

Boca Raton, Florida

Health Care Aide and Supervisor / Self Employed

Scheduled monthly meetings with caregivers, increased continuing education hours, and incorporated a set of skilled volunteers to aid in the enrichment of the patient’s activities.

Atlantis Medical Spa Feb 2009 to Dec 2015

Houston, Texas

Patient Coordinator / Medical Esthetician

Monitored patient retention rate, and grew the practice by using innovative marketing strategies, direct contact, positive testimonies, and social media campaigns.

Assisted physician with patients, performed esthetic and laser treatments, educated patients on skin care products, and maintained excellent client satisfaction.

Technical Skills

Social Media

Instagram, Facebook, YouTube, Pinterest, LinkedIn.

Software

Microsoft word, Google Docs, Sheets, Slides - Grammarly, Word Processing.

Computer and device awareness - EMR, Salesforce, QuickBooks, Care Cloud, Mac Practice.

Honors and Awards

Cum Laude, Florida Institute of Technology, 2019 - Melbourne, Florida.

Phi Theta Kappa Honor Society, Lone Star College System, 2013 - Houston, Texas.

Licenses and Certifications

Florida Cosmetology License CL 1256431.

Aesthetic Laser Procedures - Laser Training Institute, Houston, Texas.

Volunteer work and Associations

Blessed Paws Animal Rescue Event Volunteer 2023 to Present

AGA & The Hounds and Heroes Program Fundraising Volunteer 2022 to Present

Salty Dog Paddle Development director of sponsorships 2020 to 2022

Florida Tech Alumni Association 2019 to Present

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