Project Manager Customer Service
Resume:
*****.******@*****.***
10456
I'm an organized and communicative
individual with robust teamwork skills,
adept at managing deadlines, critical
analysis, and data handling. I have a
strong command of Microsoft Office and
am fluent in both English and Spanish.
References are available upon request
CONTACT
ABOUT ME
EDUCATION
Associate degree in tourism and
hospitality/ IPCAS
2006/2008
Santo Domingo, DR
Agile, Designthinking/ University of Virginia
2021
Charlottesville, VA
LEON
EXPERIENCE
Ma-Lu Monticiello Senior Costumer Service Manager March 2021 - Present
ASSISTANT PROJECT MANAGER
Managed a team of customer service
representatives to ensure exceptional
customer experiences.
Implemented service improvements resulting in
increased efficiency and enhanced customer
satisfaction.
Oversaw resolution of complex issues,
ensuring timely and effective solutions.
Conducted regular training sessions to
enhance representatives' skills and
knowledge.
Collaborated with other departments to
streamline processes and improve service
quality.
Prepared and analyzed customer service
reports, identifying errors and recommending
improvement strategies.
Paloma
Ma-Lu Monticiello Assistant Project Manager
September 2018 - October 2023
Supported the project manager in planning,
organizing, and executing various projects,
ensuring adherence to timelines and budgets.
Coordinated project meetings, prepared
meeting agendas, and documented meeting
minutes.
Collaborated with other functions to ensure
effective communication and smooth project
execution.
Monitored project progress, identified potential
risks, and implemented mitigation strategies.
Conducted research and analysis to support
decision-making processes and improve project
outcomes.
Prepared project reports and presentations for
senior management, highlighting key
achievements and areas for improvement.
Spanish
English
French
IDIOMAS
EXPERIENCE
Event Planning Professional Organizer
January 2017 - October 2023
Offered p r o f essional o r ganizing
services t o c l i ents, a i d i ng t hem i n
decluttering and a r r anging t heir
homes o r o f f i ces.
Crafted customized o r ganizational
s y s t ems t a i l o r ed t o i ndividual
c l i ent needs and p r e f e r ences.
Implemented e f f i c i ent s t o r age
solutions and l abeling s y s t ems t o
maximize space u t i l i zation.
Conducted detailed consultations
t o assess o r ganizational
challenges and develop action
p l ans.
Educated c l i ents on e f f ective
o r ganizational t echniques,
delivering continuous s upport and
guidance.
Managed c l i ent r ecords,
overseeing s cheduling and b i l l i ng
p r ocesses
Contact I nformation for Reference:
Zulma L . Montijo
Senior General Manager
MA-LU Monticello
Phone: 845-***-****
Contact this candidate