Terri R Jones

**** ***** ****** ***********, ** *8590

Cell: 252-***-**** Home: 252-***-****

ad2n3t@r.postjobfree.com

I am looking for a position where I can grow, learn, and help the company with my my contributions. I really enjoy helping people and assisting in making a difference in the customer experience. Work Experience

Dispatcher/ Customer Service

02/2021 to 06/2023

Suddenlink

WFH since March 2020, office is located in Greenville, NC 27834 As a dispatcher I received incoming calls from technicians and assisted with routes, jobs, and customer contact regarding scheduled tech appointments. Monitor and address any issues with technicians routes. I also answered and assisted with emails, chats, and tickets, dealing with account, work, and techs. Dispatcher/ Customer Service

02/2020 to 02/2021

Kelly Services Agency, Suddenlink

Started out at building location in Greenville, NC 28734, went to WFH in 03/2020 I started out getting hired has a dispatcher for Suddenlink through the Kelly Services Agency in Feb. 2020. This was not a work from home position originally, I started in the building and then March 2020 they transitioned us to WFH. On Feb 2021 Suddenlink hired me full time and permanent in Feb. 2021. The dispatcher duties are the same as stated above. Independent Contractor

02/2021 to 09/2022

Nexrep

WFH independently

At Nexrep I was taking inbound calls and assisting customers with purchase orders, product and price information, and education regarding different options available. I worked has an independent contractor, also assisted with up sales and other offers available to the customer for calling in to order. Customer Service Agent

10/2017 to 01/2019

Convergys/Concentrix

Greenville, NC 27834

This is an inbound call center, I worked on the Spectrum project. I worked in technical repair. I assisted customers with troubleshooting equipment, scheduling tech appointments, payments, and anything regarding their accounts with Spectrum. I was team lead for my team and also assisted with transitioning for new hires. Customer Service Representative

06/2017 to 10/2017

Family Dollar

Greenville, NC 27834

I worked with POS to complete retail transactions, assisted customers with any questions, put up and checked in inventory from vendors, clean and restock the store.

Staff Nurse/ LPN

09/2004 to 12/2016

I worked in several disciplines with in the health care field. Eastern North Carolina

I worked has an LPN for over 12 years in different disciplines. I worked in the nursing homes for 10 years, MD office, and home health adult and pediatric.

Skills

LPN - 10+ years

Computer literacy - 10+ years

Customer service Agent - 10+ years

Great at multitasking - 10+ years

Detailed oriented - 10+ years

Quick learner - 10+ years

Critical thinking and data analysis - 10+ years

Able to work independently or collectively - 10+ years Customer and billing support - 10+ years

Able to problem solve and handle escalations - 10+ years Utilize multiple systems for researching resources - 10+ years Able to provide empathy and sympathy - 10+ years

Efficient with Microsoft, Widows, Excel, Word, Adobe, Outlook, and SQL - 10+ years Education

Beaufort County Community College

Associate

General Education

Washington, NC 27889

06/2002 to 08/2013

Beaufort County Community College

LPN/ Nursing

Washington, NC 27889

06/2002 to 08/2004

Washington High School

High school or equivalent

High School Degree

Washington, NC 27889

08/1996 to 05/2000

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