James Henderson

Cell 323-***-**** • E-mail ad2n18@r.postjobfree.com

EXPERIENCE

2018–Present Rhythm Room Los

Angeles, CA:

Senior Security Officer

● 10+ years providing high level customer service in the unarmed security industry

● Manage high performing team overseeing security operations and enforcing company rules, policies and regulations

● Control crisis management situations effectively and efficiently when waiting for emergency services is not an option

● Enforce local laws and regulations of rule infractions or violations and evicted violators from premises.

● Led the development of company security manual outlining security protocols and processes

● Trained new hires and direct reports on handbook ensuring process and protocols were followed for a safe and secure work environment

● Investigate reported incidents protecting company assets

● Patrol and guard multiple access points and restricted areas preventing unauthorized entry

● Oversee security of special events: facility buyouts, corporate parties, weddings etc. 2014–October 2017 5Diamond Security San

Diego, CA:

Security Guard

● Screened pre-entry guests via ID checks, ticket scanning as well as guest and baggage searches for weapons and/or other prohibited items

● Observed patrons and responded to security alarms for potential and real disturbances

● Kept and maintained logs; followed recordkeeping protocols for data entry at the end of the shift

● Worked with department managers implementing new protocols to reduce future incidents

● Gathered CCTV footage, employee statements, and relevant documentation to support escalation processes by management against violators

● Recommended improvements that standardized procedures across all shifts 2014–October 2015 Youbar Manufacturing

Commerce, CA

Sanitation Manager

● Managed and supported housekeeping personnel maximizing quality of service and performance

● Assessed employee performance and devised improvement plan to achieve goals

● Ensured each completed room against standard plans to maintain consistency

● Led hands-on, proactive management style facilitating workflow improvements and room turnover

● Audited in-bound supplies and delegated team restock responsibilities

● Performed opening, closing and shift change responsibilities maintaining daily operational standards

SKILLS

● Interior and exterior patrol, Crisis Management, Surveillance, Conflict Escalation/Resolution, Investigative skills, CCTV Monitoring, Report writing, Security protocol development

● Team Building and training

Education/Certificates

● GED

● Narco High School, Riverside, CA (1999)

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