James Henderson
Cell 323-***-**** • E-mail ad2n18@r.postjobfree.com
EXPERIENCE
2018–Present Rhythm Room Los
Angeles, CA:
Senior Security Officer
● 10+ years providing high level customer service in the unarmed security industry
● Manage high performing team overseeing security operations and enforcing company rules, policies and regulations
● Control crisis management situations effectively and efficiently when waiting for emergency services is not an option
● Enforce local laws and regulations of rule infractions or violations and evicted violators from premises.
● Led the development of company security manual outlining security protocols and processes
● Trained new hires and direct reports on handbook ensuring process and protocols were followed for a safe and secure work environment
● Investigate reported incidents protecting company assets
● Patrol and guard multiple access points and restricted areas preventing unauthorized entry
● Oversee security of special events: facility buyouts, corporate parties, weddings etc. 2014–October 2017 5Diamond Security San
Diego, CA:
Security Guard
● Screened pre-entry guests via ID checks, ticket scanning as well as guest and baggage searches for weapons and/or other prohibited items
● Observed patrons and responded to security alarms for potential and real disturbances
● Kept and maintained logs; followed recordkeeping protocols for data entry at the end of the shift
● Worked with department managers implementing new protocols to reduce future incidents
● Gathered CCTV footage, employee statements, and relevant documentation to support escalation processes by management against violators
● Recommended improvements that standardized procedures across all shifts 2014–October 2015 Youbar Manufacturing
Commerce, CA
Sanitation Manager
● Managed and supported housekeeping personnel maximizing quality of service and performance
● Assessed employee performance and devised improvement plan to achieve goals
● Ensured each completed room against standard plans to maintain consistency
● Led hands-on, proactive management style facilitating workflow improvements and room turnover
● Audited in-bound supplies and delegated team restock responsibilities
● Performed opening, closing and shift change responsibilities maintaining daily operational standards
SKILLS
● Interior and exterior patrol, Crisis Management, Surveillance, Conflict Escalation/Resolution, Investigative skills, CCTV Monitoring, Report writing, Security protocol development
● Team Building and training
Education/Certificates
● GED
● Narco High School, Riverside, CA (1999)