LAWANA RANDLE DAVIS

ad2mzv@r.postjobfree.com 713-***-**** https://www.linkedin.com/in/lawana-davis-83287656 WORK EXPERIENCE

American Family Insurance Company

Remote Catastrophe & Inside Property Claims

Adjuster 2023– 2023

• Communicate policy coverage and policy terms

to the insured, while assessing property

damage

• Reviews documents to develop damage

estimates

• Creates and manages timely, clear and

accurate documentation throughout the life of a

claim

• Negotiates settlement amounts for claims

within assigned authority limits, using

estimating software to establish indemnity

values of claimed damages

• Proven experience providing customer

support, while building productive relationships,

resolving complex issues, and winning

customer loyalty

Nationwide Insurance

Remote Catastrophe & Inside Property Claims

Adjuster 2020 – 2021

• Communicate policy coverage and policy terms

to the insured, while assessing property

damage

• Reviews documents to develop damage

estimates

• Creates and manages timely, clear and

accurate documentation throughout the life of a

claim

• Negotiates settlement amounts for claims

within assigned authority limits, using

estimating software to establish indemnity

values of claimed damages

• Proven experience providing customer

support, while building productive relationships,

resolving complex issues, and winning

customer loyalty

About Me

I am an industrious administrative professional

with over 20 years of experience in providing

outstanding customer service, building strong

relationships, and performing administrative

duties. I am seeking a role using my

communication, listening, and interpersonal

skills.

Key Skills

• Excellent negotiation and customer

service skills

• Ability to efficiently and successfully

liaise across multiple departments

• Highly organized problem solver, able

to create innovative solutions

• Independent thinker and decision

maker

• Fluent in Microsoft Office, Certify,

Xactanalysis, Xactimate, Guidewire,

Adobe, and other Windows based

programs

EDUCATION

Business Courses at ALVIN COMMUNITY COLLEGE 1983 High School Degree from BARBARA JORDAN H.S 1983

LICENSES

Texas Adjuster All-Lines Adjuster in TX; Texas Real Estate License; Arizona Adjuster License; Connecticut Adjuster License; Florida Adjuster License; Georgia Adjuster License; Louisiana Adjuster License; Maine Adjuster License; Michigan Adjuster License; Minnesota Adjuster License; Mississippi Adjuster License; California Fair Claims Settlement Certificate; Proofreader Certification; Paralegal Certificate;

Stoller Enterprises, Inc.

Senior Executive Assistant

1998 – 2008

• Provided detail-oriented administrative support to 10+ coworkers to ensure efficient office operations.

• Maintained the team’s sales accounts

• Built a system to efficiently analyze companies using comparison spreadsheets

• Trained new associates on company products and services Menzies Aviation

Supervisor

1992 - 1998

• Supervised all airport operations to ensure compliance with all applicable federal, state and local rules and regulations

• Provide leadership to ground operations employees, with a focus on customer service

• Maintain daily business sale reporting

• Ensure all regulations are followed during passenger check-in and onboarding. Houston Lighting & Power

Claims Adjuster Assistant

1983 – 1993

• Communicate policy coverage and policy terms

to the insured, while assessing property

damage

• Reviews documents to develop damage

estimates

• Creates and manages timely, clear and

accurate documentation throughout the life of a

claim

• Negotiates settlement amounts for claims

within assigned authority limits, using

estimating software to establish indemnity

values of claimed damages

• Proven experience providing customer

support, while building productive relationships,

resolving complex issues, and winning

customer loyalty

Contact this candidate