ANDREANA (ANDE) HARRIS

**** ************ *****

Columbus, Ohio 43212

614-***-****

Professional Experience

Self-Insured Account Executive

Matrix Companies – Dublin, Ohio – Temporary position – August 2023 to January 2024.

Ohio Workers’ Compensation – Third Party Administrator

Acting as liason between the employer, BWC and the IC. Providing information upon request.

Providing assistance to claimants in filing of claims and application for benefits.

Providing information to claimants regarding the processing of claims and the benefits to which claimants may be entitled.

Providing the various forms to be used in seeking compensation or benefits.

Accepting or rejecting claims for benefits.

Approving and processing the payment of compensation and benefits.

Executive Casino Host

Penn National Gaming – Hollywood Casino – Columbus, OH – February 2022 to August 31, 2022.

Generated incremental revenue within top player segments by identifying and attracting new premium players to the property.

Worked to increase property profitability by targeting high-margin accounts to reactivate, develop, and maintain.

Built player loyalty and promoted return visits by maintaining contact with a client base of customers via their channel of choice including targeted telemarketing efforts.

Cultivated leads received through in-house channels and networking.

Acted as a guest liaison, handled issues, and resolved situations to ensure smooth operations and excellent customer service.

Accurately prioritized, organized, and completed tasks.

Complied with all reasonable requests made by management.

Senior Workforce Analyst/Customer Service Advocate

Restoration Hardware – West Jefferson, OH – October 2011 to May 2019.

RH is an upscale American home-furnishings company headquartered in Corte Madera, California. The company sells its luxury merchandise through its retail stores, catalogs, and online.

Delivered excellent customer service by creating orders and resolving client-specific problems to delight each client. Handled call and email inquiries in a professional and timely manner.

Examined and delivered reports to Operational Leadership regarding staffing needs, performance measures, and call statistics to determine future organizational coverage.Participated in improving human resources capacity planning and maximizing labor utilization rates by evaluating workforce metrics. Ensured initial reporting of warehouse injuries and assisted our Ohio MCO in reviewing for allowance and payment of medical bills.

Senior Self-Insured Account Executive

Exel, Inc - Westerville, OH – August 2008 to September 2011.

Exel is the leading contract logistics provider in the Americas – A Self-Insured Employer

Oversaw the effective management of self-insured and state-funded workers' compensation claims for all Eastern states, including NY, NJ, MA, and PA by jurisdictional guidelines.

Enhanced personal knowledge by attending monthly, quarterly, and annual association meetings and conferences, while remaining well-informed on industry updates related to legislation and statutes about Workers' Compensation.

Senior Account Manager of Claims and VP of Marketing

SIMCO – West Jefferson, OH – June 1988 to May 1998.

Self-Insured Management Company (Simco) – Third-Party Administration

Attended trade shows, association meetings, and conferences marketing our services to Self-Insured Employers

Played an instrumental role in driving significant business growth through sourcing new opportunities.

Served as a liaison between injured workers, legal representation for both parties, physician of record, and the Self-Insured employer. Met regularly with the client to review reserves and claim status.

Managed workers’ compensation claims, making claim determinations, calculating and paying temporary total benefits, and payment of medical bills.

Represented clients as a hearing representative at the Industrial Commission of Ohio.

Education

Graduate Courses – Finance – Johnson & Wales 2019

Bachelor of Arts in Human Resources and Marketing – Franklin University 2004

Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Human Resources Management

Workers' Compensation

Salesforce/CRM

Customer Service

Sales & Marketing

Other Prior Experience

McCarthy & Cox Retirement & Estate Specialists - Paraplanner

Medical Services Company – Sales & Marketing. Marketed durable medical equipment in the Workers’ Compensation and Insurance industry.

Confidential Business Resources – Sales & Marketing. Investigative services in the Workers’ Compensation and Insurance Industry

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