Richard Luna Bosquez

**** ******** **.

Corpus Christi, Texas 78413

United States

Home: *** - (814) - 2677

Work: 361 - (814) - 2677

e-mail @ ad2mwt@r.postjobfree.com

WORK EXPERIENCE:

Boss Copier and Fax (10/01/1995 - Present) - Senior Customer Service Technician / Owner

Corpus Christi, Texas United States

Supervisor: self employed - 361-***-****; Contact: self Salary: $2,000.00 per month salary varies

Hours per week: 40 varies

Duties: Service Tech/Owner

From 1995 to the present, Boss Copier and Fax provides service for the South Texas region on most major makes and models of copiers, printers, scanners, fax machines, shredders, plotters, duplicators, microfiche, typewriters, etc. My specialized experience is defined as planning, organizing, directing daily and carrying out services and solving day-to-day problems, identifying the underlying causes of providing advice to management concerning monitoring of detailed affirmative action problem machines,and plans to maintenance equipment. We also re manufacture most major makes and models of copier and printer toner cartridges.

07/1994 to 10/1995;

Leslie Allen Company,Service Technician, Company out of business Service Technician on small copiers, Hewlett Packard laser printers, dot matrix printers,

IBM and Brother typewriters, fax machines, paper shredders, in-shop trouble shooting,

repairing typewriters power supplies, replacing capacitors and resistors on machine circuit boards, re manufacturing of laser printer toner cartridges, responsible for inventory control, upkeep on company vehicle and mileage reporting. 05/1994 to 08/1995;

Wal-Mart

Position title : customer service and cashier :32 hours per week 10241 S Padre Island Dr. Corpus Christi, Tx. 78418 Supervisor: Lalonna Nease; 361-***-****

While starting Boss Copier and Fax by day, I worked nights at Wal-Mart as part of the overnight maintenance team. After 30 days, I was promoted to the Layaway Department.

I also worked in the Sporting Goods Department, Electronics Department, and was responsible

for customer service and for counting and processing the average of $500.00 daily, with maintaining the corporate target processing rate of 8 minutes per customer. When Boss Copier and Fax grew to a full-time occupation, I left Wal-Mart. 10/1984 to 07/1993;

Xerox Corporation

40 hours per week

Senior Customer Service Technician ; Xerox Corporation; Contact Supervisor? No. I started with Xerox Corporation in Corpus Christi, Texas in 1984. In 1986, I transferred to Dallas, Texas and worked a high-pressured North Dallas territory for which I was responsible for customer satisfaction, the repair, retrofit

and testing of Xerox office equipment. As spokesperson for a work group team and principal advisor on customer- related issues, I provided authoritative advice on all matters related to the feasibility and impact of programs,

plans, policies and decisions for call escalation processes. I provided a continuing

positive guidance to management at all levels and concentrated on individual, institutional,

and systemic problem resolutions.

I took technical training classes on over 52 different office machines consisting of fax machines, copiers, and Memory-writers. In 1992, I was trained on Dell computers.

I had numerous Xerox customer relations training courses which emphasized that 90 percent of the technician's efforts should be dedicated to understanding and satisfying

the customer's needs and the residual 10 percent dedicated to repairing the equipment.

I was also responsible for the upkeep of a company vehicle, mileage reporting, and issuing a monthly parts inventory report to management EDUCATION:

Ashworth College

Corpus Christi, Texas US

Vocational - 11/2010

Major: Electrician - student

Ashworth College

Norcross, Georgia US

Vocational - 3/2010

Major: Professional Heating and Air Conditioning Diploma Xerox Corporation

Stamford, CT. 06902-1288 US

Certification - 6/2009

Major: Xerox ( Multiple ) Certification Courses

Devry Institute

Irving, Texas US

Some College Coursework Completed - 3/1989

Major: Electronics Engineering classes

ADDITIONAL INFORMATION:

Boss Copier and Fax Contracts awarded:

1. 2007 - present : Responsible for 302 Susser Stripes convenience stores "Money Order" printers in the South Texas region.

2. 2005 - present : Xerox Certified technician for the South Texas region. 3. 1996-1999: Spohn Health Systems hospitals, preferred service provider on all fax machines

4. 10/1995- 10/1999: Corpus Christi Naval Air Station, Building 10, Lino Vera, awarded

contract on 60 fax plus machines.

Xerox Certified Technician TCN # 87802 - 07/28/07 - present Xerox Corp. certification currently held to service : WorkCentre C2424 Analyst Training Test

Laser Basics Authorized Service Provider Assessment Solid Ink Basics Assessment

Printing Basics (Service)

Multi function Product Basics

Phaser 6115 MFP SVC Training (ASP Only)

Phaser 3600 Service Training

Phaser 3600 SVC Training Authorized Service Provider Phaser 7700 Customer Support Training

Phaser 7750 Customer Service Training

Phaser 6300/6350 Customer Support Training .

Phaser 6360 from 6300/6350 SVC XT ASP

Phaser 6300/6350/6360 NTF SVC Training (ASP Only)

Phaser 6300_6350 Service Training Assessment

Phaser 6300/6350/6360 Technical Product Training DIFFERENCES Phaser 8400 Product Training

Phaser 8550/8500/8400 Full Product Training .

Phaser 8510/8560MFP - WC C2424 Service Differences Training Phaser 8500/8550 Technical Sales Support Training

Phaser 8860 & 8860MFP SVC Training ASP

Phaser 8860 & 8860MFP Svc Diffs from 8560 or 8560MFP ASP . Phaser 6180 SVC Training (ASP Only)

Phaser 6180/6180MFP SVC Training ASP

Phaser 6180/6180MFP Technical Product Training

Phaser 6180 & 6180MFP Service Training learning

Phaser 8510/8560MFP - WC C2424 NTF Service

Phaser 8400/8500/8550 & 8560 Service Training

From 1984 to 1993 I was trained by Xerox Corporation on over 52 different models

/ 15 families consisting of copiers, fax machines, laser printers memory-writers and Dell computer models for Xerox Corporation.

From 1984 to 1993 Numerous Xerox customer Quarterly Training courses.

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