Customer Service Manufacturing Worker
Resume:
Raju Dhami
*********@*****.***
Enthusiastic and motivated individual seeking a Manufacturing Worker position. Leveraging proven leadership, organizational, and problem-solving skills gained from diverse roles, I aim to contribute efficiently to a dynamic manufacturing team. Flexible and open to weekend shifts. Work Experience
Barista/Server
The Baristas Coffee School - Kathmandu December 2023 to December 2023 I have done a 15-day barista internship. Noteworthy tasks and achievements during my internship include:
• Customer Service: Provided excellent customer service, ensuring satisfaction and handling inquiries in a friendly and professional manner.
• Coffee Preparation: Learned and perfected the art of coffee-making, including brewing, espresso extraction, and creating various specialty beverages.
• Team Collaboration: Worked effectively within a team, coordinating tasks and contributing to a positive work environment.
• Time Management: Handled multiple responsibilities efficiently, managing both customer orders and maintaining a clean and organized workspace.
• Problem-solving: Addressed customer concerns and resolved issues promptly to ensure a pleasant experience.
• Learning and Growth: Demonstrated eagerness to learn about different coffee blends, techniques, and industry trends during the internship.
Assistant Manager
Lifestyle Trader Pvt. Ltd. - Kathmandu February 2020 to November 2023 My responsibilities included overseeing daily operations, supervising staff, and managing customer relations. Noteworthy tasks and achievements during my tenure include:
• Led a team of employees, ensuring daily operations ran smoothly.
• Oversaw inventory management and made necessary adjustments to maintain optimal stock levels.
• Provided training to new employees, resulting in increased efficiency and productivity.
• Collaboration with the marketing team to develop and implement promotional strategies. Sales Associate
Raj Enterprises Pvt. Ltd. - Kathmandu August 2017 to February 2020
• Engaged customers in meaningful conversations enhancing shopping experiences.
• Processed and packed customer orders while ensuring optimal inventory levels.
• Managed high-demand periods effectively and resolved customer concerns.
• Achieved 10% increase in customer satisfaction during my tenure. Manufacturing Worker
Tip Top Sweets- Kathmandu March 2016 to August 2017
• Followed safety protocols and adhere to quality control standards.
• Collaborated with team members to meet production targets.
• Conducted inspections and ensure the proper assembly of components.
• Applied time management and organizational skills to efficiently operate manufacturing tools. Education
Postgraduate in Business Analytics
Seneca College - Markham, ON
December 2023 to Present
Bachelor's Degree in Mathematics
Ratna Rajya Laxmi Campus - Kathmandu
April 2016 to February 2020
Skills
• Excellent Communication and Interpersonal Skill
• Effective Time Management and Problem - Solving Abilities
• Strong Customer Service Orientation
• Proficient in MS Word and Excel
• Proven Leadership and Team Management Abilities
• Experienced in Collaborative and Team Environment
• Inventory Control
• Cash Handling
• Supervising Experience
• Math
• Restaurant Experience
• Exceptional Organizational skills
Languages
• English - Fluent
• Hindi - Fluent
• Nepali - Fluent
Certifications and Licenses
Barista training
Availability
Flexible- Part time
• Sunday: Open
• Monday: Open
• Tuesday: 6 AM to 11 AM, 8 PM to 5 AM
• Wednesday: Open
• Thursday: 6AM to 3 PM, 8 PM to 5 AM
• Friday: 6AM to 2 PM, 8 PM to 5 AM
• Saturday: Open
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