Administrative Assistant Customer Service
Resume:
Lori Anderson
Fairmount, ND, 58030
********@*****.***
CAREER OBJECTIVE
Detail-oriented professional with 7.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Administrative Assistant role at your company.
WORK EXPERIENCE
LINCARE,INC., Hankinson, ND
Customer Service Representative, Oct 2013 – Present
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
TWINTOWN VILLA, Breckenridge, MN
Care Provider, May 2011 – Aug 2013
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
EDUCATION
Lake Area Technical College
Watertown, SD
Cosmetologist Cosmetology (May 2001)
ADDITIONAL SKILLS
Microsoft Computer Skills
REFERENCES
References available upon request
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