SHANELLE ANDERSON

MEDICAL ASSISTANT

PROFESSIONAL EXPERIENCE

Collections Specialist/Phlebotomist January 2022 – Present All Medical Staffing/Dominion Diagnostics Raleigh, NC

• Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing, and storing blood samples

• Communicate courteously and professionally with patients, family, and other medical personnel as necessary for problem recognition, initiation of resolution, and if necessary, escalation to next level

• Sustain accurate documentation of patient medical information, including billing and insurance

• Oversee over 200 items in inventory and reorder supplies before diminishing Patient Service Representative October 2020 – January 2022 MAKO Medical Raleigh, NC

• Prepared blood samples for processing and saliva samples for drug testing according to laboratory’s guidelines

• Positively identified all patient specimens and verified laboratory labels/requisitions, ensuring valid orders

• Adhered to Covid-19 precautions, reducing risk of contraction among high- risk patients by 80%

Print Service Manager September 2018 – October 2020 Office Depot Raleigh, NC

• Oversaw production of printing/copying, customer service, and other aspects required for a smooth operation for Office Depot customers

• Maximized production quality by inspecting, calibrating, and adjusting equipment to stay within optimal operational parameters

• Maintained inventory for printer fleet, assuring all devices and relevant information were accurate and up-to-date

Mental Health Technician September 2018 – April 2019 Strategic Behavioral Health Garner, NC

• Supervised 1-15 adolescent patients through use of rounds and intensive care

• Monitored and ensured safety of patients at high risk for harmful behavior to self or others

• Implemented patient/family social activities on and off facility grounds Collections Technician II February 2016 – September 2018 American Red Cross Durham, NC

• Performed phlebotomy functions within blood donor center as well as mobile blood-bank units

• Utilized standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records,

(919) 559 - 3937

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EDUCATION

Care One Health Training

Institute Raleigh, NC

Medical Assistant

October 2020 – January 2022

Phlebotomy Technician

January 2021 – May 2021

LICENCES AND

CERTIFICICATIONS

BLS/CPR

July 2022 – July 2024

AED

July 2022 – August 2024

Phlebotomy Technician

Sept 2021 – Sept 2025

Z4J2K6C2

Medical Assistant

Pending

registered/accessioned patient specimens, and performed order entry as required

• Demonstrated understanding of federal guidelines related to confidentiality, along with patient rights and restriction of rights Certified Nursing Assistant September 2012 – October 2015 UNC Health Care Raleigh, NC

• Rendered care and daily living assistance to psychiatric patients

• Collaborated with nursing team in sanitizing rooms, setting up for exams, and obtaining vital signs

• Facilitated therapy groups for patients who were in the process of detoxing

• Maintained 99.9% accuracy while validating patients’ credentials for admission and treatment procedures

Crisis Worker September 2012 – June 2013

Daymark Recovery Services Raleigh, NC

• Observed and documented behavior of detoxing patients

• Spearheaded group discussions on drug abuse topics

• Provided care and positive emotional support to patients and their families TECHNICAL SKILLS

EMR Systems

PeopleSoft

Epic

Microsoft Office Suite

CORE COMPENTENCIES

Venipuncture

Capillary Puncture

Administering Injections

Patient Care

Home Health

Anatomy & Physiology

ICD Coding

Medical Terminology

Triage

Leadership

Performance Management

Effective Communication

Conflict Resolution

Collaboration

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