RM Rashawn Malcolm

Newark, NJ ***** 862-***-****

ad2mmo@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Optimistic, creative and hardworking looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Talented Sales Associate effective at multi- tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

SKILLS Interpersonal skills

Multi-tasking strength

Problem-solving skills

Excellent people skills

Exceptional customer service

Hardworking

Customer relationships

Strong work ethic

Staff Training

Originality and Creativity

Problem Anticipation and

Resolution

Managing Fleet Vehicles

Desktops, Laptops and Mobile

Devices

Trucking Dispatching

WORK HISTORY OPERATIONS MANAGER 02/2022 to CURRENT OXBOX Logistics Elmsford, NY

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Set, enforced and optimized internal policies to maintain responsiveness to demands.

Devised processes to boost long-term business success and increase profit levels.

Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Reviewed shift reports to understand current numbers and trends. Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Investigated and resolved departmental non-conformances. Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

FOOD SERVICE WORKER 03/2020 to 02/2022

Saint Barnabas Medical Center Livingston, NJ

Maintained clean, trash-free workspaces to maximize productivity and safety.

Greeted customers at counter to fulfill requests and answer questions. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Learned other teammates' work tasks to train as backup. Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

SALES ASSOCIATE 10/2018 to 01/2020

Home Depot NEWARK, NJ

Maintained organized, presentable merchandise to drive continuous sales Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs Maintained records related to sales, returns and inventory availability Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Maintained customer satisfaction while handling product returns quickly and professionally

Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications Engaged with customers to effectively build rapport and lasting relationships

Delivered high level of assistance by locating products and checking store system for merchandise at other sites

Approached each problem with fresh mind and analytical strategies to quickly resolve concerns

Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Loaded and unloaded merchandise using ladder and pallet jack. EDUCATION Bachelor of Arts Criminal Justice 06/2022 Saint Peter's University, 2641 John F Kennedy Blvd, Jersey City, NJ,07306

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