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Customer Service Team Member

Location:
Downtown Tallahassee, FL, 32301
Posted:
January 10, 2024

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Resume:

JOHN WASHINGTON

**** * *** 71-850-***-****

Marianna, Fl. 32446 ad2miy@r.postjobfree.com

OJECTIVE:

Offer more than 20 years of computer and network experience to contribute to your company’s success

Computer Applications: Microsoft Office Suites, Windows OS; PC, LAN WAN setup and installation as well as various peripherals and file updating

SUMMARY OF SKILLS

Excellent technical, analytical engineering experience in developing and improving programs

Outstanding customer service in identifying, repairing and solving problems with effective solutions

Trained staff on use of technical equipment and clarified instructions to simplify applications

Met deadlines while juggling various projects and worked as a team member to restore order in mishaps

CERTIFICATE

AS400 Mainframe System Operator (1998)

Basic Non-Commission Officer Course (1994)

Primary Leadership Development Course (1991)

Personnel Administration Course (75B) (1989)

EMPLOYMENT HISTORY:

Owner/Manager

Slide Wireless LLC, Marianna, FL (01/2017 - Present)

Install and problem solve personal computer software and hardware; networked workstations and software applications

Trouble-shoot network hardware and software, including LAN connectivity

Handle all Financial Transaction for business

Software Installation and problem solving for Residential Users

Computer and Cellular Phone Repairs

Cellular Phone sales and troubleshooting

Verizon Prepaid and Tracfone reseller

Owner/Manager (11/2009 – 01/2017)

Computer and Technology Pros, Marianna, FL

Install and problem solve personal computer software and hardware; networked workstations and software applications

Trouble-shoot network hardware and software, including LAN connectivity

Handle all Financial Transaction for business

Software Installation and problem solving for Residential Users

Computer and Cellular Phone Repairs

Ward Supervisor (09/2005 - 12/2010)

Florida State Hospital, Chattahoochee, FL

Maintain the daily operation of 7 employee’s

Complete Performance evaluation for employee’s

Provide a safe environment for Staff and Clients

Document daily behaviors of Clients

System Support Specialist (07/1998 - 11/2009)

Gadsden County School Board, Quincy, FL

Responsible for assisting in the setup, analysis and problem solving of LAN and WAN hardware with emphasis on communication equipment

Setup, install and maintain networked personal computers and peripherals

AS400 Mainframe System Operator

Complete Daily, Weekly, and Monthly backups of mainframe

Substitute Teacher (01/1996 -5/1996)

Gadsden County School Board, Quincy, FL

Operated classroom in absent of Classroom Teacher

Assist students with classroom assignments

Personnel Administration Specialist (08/1989 - 08/1995)

United States Army

Maintain daily operation in a Personnel Administration Office

Complete and submit paperwork to resolve problems

Prepare all soldiers to be combat ready

In process and assign employees to their duty assignments

EDUCATION

Major: Bachelor of Science, Computer Science (08/1983 – 05/1988)

Grambling State University

References Available on Request



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