Tana Phillips

Dedicated Work From Home Customer Service Agent

850-***-****

Pensacola, FL 32506

ad2mil@r.postjobfree.com

My Goal is to become efficient and knowledgeable in all aspects of Customer Care and technical aspects of computers. Hardware, software, networking, graphics, internet, email and new software programs. I love learning new things and way of doing things.

Authorized to work in the US for any employer

WORK EXPERIENCE

CUSTOMER SERVICE/ASPIRACONNECT.COM

May 2019 to Present

Camping reservations for the state parks.

CUSTOMER SERVICE REP

Sykes@Home/Ancestry – Sept 2017 to March 2019

Billing, technical support, customer support. I also help cx by teaching them how to navigate specific sites and answer any questions they may have. Use salesforce data software to enter orders, cancel orders, refund orders, etc. I also do up-sales and customer complaints.

CUSTOMER SERVICE/WAITRESS/CASHIER

Brian’s PoBoys and Nix Seafood - January 2006 to March 2017

Perdido Key, FL

I learned Customer Service Skills and being patient to everyone. I ran the cash register, cooked, cleaned, and helped in Nix Brother's Seafood cleaning and selling fish.

COMPUTER TECHNICIAN AND NETWORKING INTERNSHIP

KYTV Channel 3 - June 1997 to August 1997

Springfield, MO

Helped rebuild computer network in their new building. Put in network cards, configured them and hooked them up. I also put in sound cards, hard drives, etc. I helped my boss install software such as Windows 95, Windows NT, Microsoft Office, Exchange servers and clients, Windows 3.11 and Windows 3.1. I have installed Win95 over 100 times, installed WINNT server about 3 or 4 times and have installed Windows 3.11 and Windows 3.1 over 100 times on my own or for other people. I have also installed Windows 98, XP, Vista, Windows 7,8 and 10 over 100 times. I can install ANY software from disks or cd rom by direct or over network connections. I have configured software also for my boss and others for a long time. I have troubleshot network connections with software and tools and can troubleshoot user problems very well. I have upgraded computers with my boss repaired and used troubleshooting skills on ky3's computers I also fixed his internet mail-server for him. I put together cables with RES connectors for the IO base T and 100 base T connections along with the box to bridge them to the Ethernet hub.

EDUCATION

AAS in Registered Health Information Management

Pensacola State College June 2008

Pensacola, FL

AAS in Computer Networking and Electronics

Ozarks Technical College

Springfield, MO

High School Diploma

Middletown High School South June 1984 Diploma Middletown High School South

Middletown, NJ

SKILLS

Sales (10+ years), Patience (10+ years), Time Management (10+ years), Typing (10+ years), Filing (10+ years), Billing (Less than 1 year), Customer Service (10+ years), Excel (1 year), Photoshop (2 years), PowerPoint (2 years), Microsoft Operating Systems (10+ years)

AWARDS

Dean's List

April 2006

3.8 GPA

Dean's List

August 2007

President's List

April 2008

Program Scholar for RHIT

March 2007

4.0 GPA

CERTIFICATIONS/LICENSES

Medical Coder/Biller

December 2008 to Present Certificate of Proficiency

ADDITIONAL INFORMATION

Skills & Abilities

Typing: 48 wpm

Filing

Computers: Both hardware and software. Can use all Microsoft products. Learning online, Photoshop, editing software, email, internet browsers, Research on the net, can maintain my own equipment. Home office with a private office, phone line (pots), fax machine, printer, 2 32" touch monitors, I am all setup and ready to go.

MANAGEMENT

•I have managed myself. I am excellent at time management. I am very dedicated to whatever I am doing and that includes helping others and having a positive attitude with empathy and patience.

SALES

•I am very good at upselling. Always hit my quotas and QAs.

COMMUNICATION

•I have worked in groups and am very fair and open with others on projects and input. I have always gotten along with people on group assignments and the oral, physical presentations I have done with group members, along with receiving 100% on them all.

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