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Content Writer Customer Support

Location:
Kolkata, West Bengal, India
Salary:
20k
Posted:
January 10, 2024

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Resume:

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RESUME

PARNALI BHATTACHARYA

Profile: Certified Content Writer (Education and Career Times) Content Writing Experience: 13 months (excluding freelancing) Date of Birth: 17/06/1989

E-Mail: ad2mhx@r.postjobfree.com

Contact: +91-974*******, +91-914*******

LinkedIn: linkedin.com/in/parnali-bhattacharya-a5616829 My Writing Portfolio

I, Miss Parnali Bhattacharya is a Postgraduate in Agricultural Sciences from the University of Calcutta. I am a service Industry Professional and have served in the Education Sector, BPO’s, KPO’s, and service Sectors looking after Medicine & Healthcare and gained multiple experiences. It was partly during my college life and my service tenure, that multiple experiences made me want to learn the craft of writing contents and short pieces of information for a huge target audience. Writing contents was as if my way of relief from monotony and stress. I have had a hectic and topsy turvy career graph due to various personal reasons and failures. What could never be puntured is my indomitable spirit which makes me look for calmer shores and add positive value to my surroundings through my work. I choose to shine through any odds. The desire to broaden my creative skills and delve into diverse topics has led me to select content writing not only as a hobby but also a passion. I love to research on diverse topics and want to produce unique content that help to augment effective business communications, and propagate meaningful information to target audience. Having a of diverse industries and environments during my service life, I am able to add diversity and creativity in my writing and adapt to changes quickly. I have learnt to write different types of contents and wish to be a part of a reputed organization where I will be able to augment my skills and contribute mine in return. BIOGRAPHY

OBJECTIVE: WRITING MEANINGFUL CONTENTS

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1) WRITING QUALIFICATIONS:

Completed One Year Online Diploma on Science Communication and Journalism from ISCOS, Lucknow from (2013 – 2014)

Completed Training Course in “Content Writing” from ECT in from 03/07/2023 to 03/10/2023.

2) CONTENT WRITING EXPERIENCE:

Company Name Industry Designation Key-responsibilities Duration

(DD/MM/YYY

from and to)

and tenure

Key-Takeaways

G.K. Academics

Private Limited

Education Research

Analyst and

Academic

content

Writer

Making suitable

academic content

for online

tutoring

purposes.

Duration:

From

09/08/2021 to

09/12/2021

Tenure:

4 months

Teaching and

producing drafts of

academic writings such

as; Essay, Report,

Thesis,, Proposals,,

and Data Analysis

Digital Impulse Service Content

Writing

Intern

Making suitable

content for

website and

marketing

purposes

Duration:

From

03/07/2022 to

03/10/2022

Tenure:

3 months

Doing contents based

on SEO, Correcting

them by editing and

proofreading

softwares, using

plagiarism check tools

Blue Sky

Education

Private Limited

Education Content

Writer

Writing Web and

Social Media

Contents

Duration:

From

12/06/2023 to

12/12/2023

Tenure:

6 months

Doing contents based

on SEO, SOP Writing,

Correcting them by

editing and

proofreading

softwares, using

plagiarism check tools

3) CONTENT WRITING INTERNSHIPS, PART-TIME AND FREELANCE WORK;

Freelance writer at “Weaving Thoughts”, GaiaQ from 10/07/2021 till 10/07/2022.

Did an internship with “Banbanjara Travels LLP” through Internshala Platform from March 2023 to June 2023 (Certificate awaited due to audit and quality).

Working as a part-timer in “Jhatka Bytes”, a food service chain as a telesales executive and content writer from 01/03/2023 till present. 4) CONTENT WRITING SKILLS;

Website Content Writing, Copywriting, Landing Page Writing, Business Communication Writing, Press Releases, Technical content writing, Academic Content Writing, SEO, and Social Media Contents, Application SOP Writing, and VISA SOP Writing. WRITING CAREER AND JOURNEY

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5) ACQUAINTANCE WITH WEBSITE WRITING TOOLS AND TECHNIQUES: Grammatical Proof-Reading Softwares, Plagiarism Checking Softwares, AI-Check Softwares, and Content Calendar through Trello Account and MS-Excel only.

Computer Fundamentals from Rice Infotech Education from January 2009 to March 2009.

A short course on Herbal Medicinal plants from the Agri-Horticultural society from April 2009 to June 2009 as a course curriculum of BSc.

A short course on Practical Molecular Biology from SHRM Biotechnologies from November 2012 to December 2012 as a course curriculu of MSc.

A course on Fermentation Technology from ITLS Academy, Uttar Pradesh from August 2018 to December 2018 as a part of reseach curriculum in Jadavpur University.

A short course on Ligninocellulosic biofuel production from November 2018 to December 2018 as a part of reseach curriculum in Jadavpur University. Name of the

exam

Board/University Institution Passing

Year

Grade/Division/

Percentage

10

(Madhyamik)

West Bengal Board

of Secondary

Education (WBSE)

Carmel High School,

Kolkata

2005 1st

(73.75)

10+2

(Higher

Secondary)

West Bengal Council

of Higher Secondary

Education

(WBCHSE)

Carmel High School,

Kolkata

2007 1st

(64)

BSc. Honours

(Botany)

University of

Calcutta

Asutosh College,

Kolkata

2010 2nd

(58.125)

M.Sc. Genetics

and Plant

Breeding

University of

Calcutta

Ballygunge Science

College, Kolkata

2012 1st

(74.20)

Gate XL

Qualification

IIT-Kharagpur IIT-Kharagpur 2014 83.33 percentile

ACADEMIC QUALIFICATIONS

NON- ACADEMIC QUALIFICATIONS

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Attended the four week training on “WEDP” from “EDI”, Kolkata from November 2018 to December 2018 as a part of reseach curriculum in Jadavpur University.

Did a course on Advanced Excel from Palium Institute from October 2020 to November 2020 as part of service requirement.

Completed a four-weeks course of “Quality Analyst” from LSSSDC, Skill-India on October 2020, as a part of service requirement.

1) Service places where I have worked successfully; 2) My unsuccessful records of service life due to failures; 3) Key-takeaways from entire service life;

People management, Time management, Multiple tasking in a job role, Procured good analytical thinking skills, problem solving skills, and time management by assisting in research and academic writing, and handling the NSDC Apprenticeship project.

Name of the Company Industry Designation Tenure in DD/MM/YYYY

(from and to)

Vidya Tutor Concern Education Home Tutor 07/08/2011 to 13/08/2012 IKSL, Kolkata BPO/KPO Voice Over Artist 14/08/2012 to 14/11/2012 Educare Academic Solutions Education

Faculty and Academic

Counsellor

04/09/2012 to 31/03/2019

Sampoorna (in-between

Educare)

Service Sector HR,PR and Client

Servicing Executive

09/02/2015 to 31/08/2015

Matrix Modern High School (

in-between Educare)

Education Senior Teacher 01/04/2015 to 31/12/2015

Jadavpur University ( in-

between Educare)

Education Assistent of Research 22/04/2016 to 21/12/2018 Concentrix

BPO/KPO

Operations

Representative

04/04/2019 to 16/08/2019

Sunknowledge Private Limited

BPO/KPO Management Trainee 05/09/2019 to 03/03/2021 Nijji Healthcare Private Limited Service Sector Salesforce Executive 03/01/2022 to 06/01/2023 Blue Sky Educational Services

Private Limited

Education Backoffice Executive

(Marketing)

08/06/2023 to present

Name of the Company Industry Designation Tenure in DD/MM/YYYY

(from and to)

Reason of failure

Teleperformance BPO/KPO Non-Voice Customer

Service associate

(Amazon)

11/07/2019 to

04/09/2019

Failed in the

quality test for

hitting the floor

Aegis Startek BPO/KPO Operations Executive

(Myntra)

05/04/2021 to

5/05/2021

Failed in the

quality test for

hitting the floor

Enstine Software

Solutions

IT HR Executive 24/02/2023 to

30/004/2023

The Company

shut down

SERVICE EXPERIENCE IN OTHER INDUSTRIES

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4) Total time spent in Service life

10 years 11 months (approximately) and running

5) Total Gap-period/Struggle period in service life; 6 months and 24 days

1) Soft-Skill, all-purpose, and Verbal Communication Skills– Effective Communication Skills in the following languages with respect to reading, writing and speaking:

English (UK and USA)

Bengali (India)

Hindi

2) Computer Literacy-

Basic MS-Office and Internet

Concepts of Advanced Excel (VLook Up, XLook Up, and Pivot Tables)

Reading and learning new things

Steering Self Help Groups

Listening to music

Content Writing as a Ghost Writer in Freelancing Web-portals I, do hereby declare that all the information provided hereby are correct and true to my knowledge. Any other relevant information shall be shared on request. Name : Parnali Bhattacharya

Place: Kolkata, India

Date : 16/11/2023

COMMUNICATION SKILLS

HOBBIES

DECLARATION

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