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Elk Grove Customer Relations

Location:
Roseville, CA
Posted:
January 10, 2024

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Resume:

ASHLEY SAUNDERS

CONTACT

916-***-****

ad2mhc@r.postjobfree.com

*** ***** ***** ** #***,

Roseville, CA 95678

PROFESSIONAL SUMMARY

Dependable Casino/Gaming

industry worker equipped for fast-

paced work and changing of daily

needs. Meets needs with

attention to detail and

hardworking approach. Seeks out

opportunities to go beyond basics

and positively impact team.

SKILLS

Strong knowledge of

California, Federal, and Tribal

Gaming laws and regulations

Analytical thinking

Customer relations

Organization

Multitasking

Team management

Training employees

EXPERIENCE

COMPLIANCE OFFICER II Nov 2022 Current

Wilton Rancheria, Elk Grove, CA

Monitoring and investigating potential suspicious activity. Conducting reviews and writing reports on suspicious transactions. Training Team Members on Title 31 and writing SARs. Reviewing Surveillance footage for variances of Tellers, Main Bankers, and Vault employees.

Ensuring the property was under Compliance with the BSA, NIGC, and State and Federal Laws and regulations.

SURVEILLANCE LEAD OPERATOR Jun 2022 Nov 2022

Wilton Rancheria, Elk Grove, CA

Assisted in training new operators on equipment operation and safety procedures to establish skilled and knowledgeable workforce. Monitored digital recordings, audio and video footage of count and vault room activities to protect against theft.

Studied and researched cheating trends and activities in gaming areas to take precautionary measures.

Monitored establishment activities to verify adherence to state gaming regulations and company policies and procedures.

Drafted surveillance reports, issued notices of violations and informed departments Directors of findings

SLOT ATTENDANT Aug 2019 Apr 2022

Hard Rock Casino, Wheatland, CA

Cashed out jackpot winnings from payout tickets.

Provided cash, coins and casino chips and recorded currency exchanges.

Assisted supervisors in identifying guests with special needs or liberal betting to protect company assets and deliver best guest service possible.

Maintained relevant knowledge of industry through continuing education and training.

Observed and reported unusual or suspicious wagering patterns or transactions to promote safe and legal gaming practices. Delivered and maintained maximum level of service to contribute to departmental performance and accuracy.



Contact this candidate