DEBORAH WILLIAMSON CRUZ

*** ****** ***** *******

Canton Georgia 30114

404-***-****

ad2mgz@r.postjobfree.com

OBJECTIVE: A skilled Nationally Certified Phlebotomy Technician with over 6 years of experience looking to utilize my expertise in a medical environment. I possess a strong work ethic, relationship building expertise, confidence, passion and drive to exceed expectations.

Professional Skills:

Venipuncture Business growth and development

Medical Lab Technician Organized, driven and proactive.

Building relationships Problem solving mindset

Excellent customer care Motivating, training and mentoring

Flexible and empathetic.

Related Experience:

Bethesda Community Clinic: Lab Technician and Phlebotomist: April-present Volunteer

Follow correct draw order techniques.

Collect blood samples through venipuncture while applying proper techniques to reduce bruising and ensure patient is comfortable during procedure.

Prepare, label and package samples. Verify proper labeling and patient identification.

Process in house lab tests. Document accurate results in patient electronic medical record.

Sales Consultant and Mentor: CarMax: 2017-2020

Automobile sales, Inside Sales Consultant, Sales leadership Mentor.

Top 5% sales performance, Recognized as a leader, Customer Care award.

Sales and Education Consultant: Exuviance Beauty, Laura Geller and Julep: 2014-2017

Working in Ulta stores to represent 3 brands.

Consistently exceed sales goals and quotas.

Provide education and host focus days and events in partnership with Ulta managers.

Business Manager, Clinique Cosmetics: 2013-2014

Lead a team of that achieved a 20% increase in June 2016 over previous year. Personal sales of over $100.00 SPH

Ranked 5th out of 81 associates in the Dillard’s Southeast District, 1st quarter 2016.

Hired and developed associates to achieve consistent sales growth, by modeling behaviors and techniques.

Motivated and developed a team that utilizes Clinique You Time Services, and provides prompt, knowledgeable, and professional customer service in a welcoming and fun environment while leading by example and providing positive feedback.

Senior Beauty Advisor, Counter Manager, Lancôme Cosmetics: 2010-2013

Personal sales exceeded $300.000, resulting in a total increase of counter productivity by 17% in 2014.

Received Customer Excellence award, 2014.

Achieved over 120% of quota in 2015 which resulted in a 19% increase in counter productivity and the highest annual revenue in store history.

Managed large projects and events and ensure optimum client enjoyment.

Maintained consistent follow up with business growth through outreach programs and referrals.

Lab Technician/Phlebotomist: 2007-2009

Medical Assistant and Laboratory Technician: Responsibilities include Venipuncture, POL processing of lab tests to include CBC, CMP, PT/INR/A1C, UA with Micro, Patient vitals, radiology, IV placement and fluid administration, sterile surgical procedures, Suture removal, splinting and bandaging and wound care.

Veterinary Hospital Supervisor, Veterinary Technician: 2002-2007: Responsibilities include inventory management, hiring and training clinic staff, scheduling, and client liaison. Proficiency with practice management software, front of hospital manager, All Veterinary nursing duties, Trained all staff in veterinary nursing and pet care.

Sales Director, Southeast: Cintech Solutions 1996-2001: Responsible for distribution channel management and development in a 25,000,000 territory. Trained and supported over 200 Nortel, NEC and IBM distributors and sales professionals. Products represented include call center software, call accounting software and voice over IP solutions. Mentored and taught consultative selling and product integration to hundreds of sales professionals.