SENTHAMIZH. K

Address: No. ***/*, Ramesh Nagar,

Abishegapakkam,Pondicherry.

Phone No: 770-***-****

Email: ad2men@r.postjobfree.com

Seeking new challenges in customer service, sales, or management. Looking for a company in which I can use my current skills to make a difference in customer satisfaction, retention, and growth.

Designation: - Team Leader

May ’22 to Nov’23 - Laksh Source Business Solutions Private Limited

Project: IndiaMart Intermesh Ltd (Outbound Sales(B2B))

Manage the team to get the best results from the team members by using the right strategies, actions, and methods.

Tracking Attendance and daily working hours of employees.

Control the shrinkage is the number agents absent on a specific day scheduled for the shift.

Control the employee retention by identifying those reasons and working on them to maintain the attrition count below 5%.

Understanding the client’s needs, developing plans according to them and regular interaction with client.

Training the team members and new hires the products and services which they are dealing with to increase their proficiency and knowledge.

Support the floor for motivating and assisting the agents in their calls to better their performances, increase customer satisfaction and increase sales.

Refresher training will be conducted for under-performed employee in their weakest area to improvise the sales performance and make them to achieve their targets.

Call monitoring will be done with average response time, handling time, customer satisfaction ratings, NPS ratings, CSAT scores, productivity metrics.

Will focus on agent workflow, roster management, and handling callbacks to better the process.

Designation: - Tele Sales Executive

Dec ’20 to Apr’22 - Laksh Source Business Solutions Private Limited

Project: IndiaMart Intermesh Ltd (Outbound Sales(B2B))

Will focus on agent workflow, roster management, and handling callbacks to better the process.

Interact with clients over calls & video calls to achieve weekly, monthly sales and client retention targets Ensure that branch delinquency rates are under control as per company benchmarks

Prompt resolution of client complaints

Accurate mapping of products/services in client’s e-catalog

Systematic follow-up with the clients to ensure time-bound closure to sales & service issues

Good negotiation skills

EDUCATION

PERCENTAGE

YEARS

ORGANISATION

B.Tech. (Electrical and communication Engineering)

70%

2016-2020

Christ College of Engineering, Pondicherry

12th

70%

2015-2016

A.J. Higher Secondary School,

T. N. Palayam, Pondicherry.

10th

79%

2013-2014

National English High School

Thavalakuppam, Pondicherry.

Creativity is the ability to think about a task or a problem in a new or different way, or the ability to use the imagination to generate new ideas.

Computer Skill.

Good in Operating System.

Knowledge on Microsoft office

C & C++ Programming language.

Computer Aided Design (ECE)

Good Communication skill and fluency in English and Tamil.

Critical thinking and problem solving. Professionalism and strong work ethic.

Teamwork and collaboration and good in marketing the product.

Transmission Optimization for Hybrid Half/Full – Duplex Relay with Energy Harvesting

In contrast, this project is dedicated to analyze the performance of dual-hop relaying systems with EH (Energy Harvesting) over indoor channels characterized by network. Harvest-use is an energy harvesting architecture where the received energy cannot be stored and immediately must be consumed in order to maintain operability. This project proposes dual-hop relaying algorithm, for both amplify-and-forward and decode-and-forward protocols. Both half-duplex and full-duplex relaying mechanisms are with decode-and forward and amplify-and-forward relaying protocols. Full-duplex transmission is a promising technique to enhance the capacity of communication systems.

Network Simulator 2

Network simulation (NS) is one of the types of simulation, which is used to simulate the networks such as in MANETs, VANETs etc. It provides simulation for routing and multicast protocols for both wired and wireless networks.

NS is licensed for use under version 2 of the GNU (General Public License) and is popularly known as NS2. It is an object-oriented, discrete event-driven simulator written in C++ and Otcl/tcl.

* Award received for the best performer from India-Mart in Digital marketing.

* Award received from district collector for Athletes.

* Award got in Inter-college competition for cricket.

* Achieved every month target on sales and got reward from management.

LANGUAGE KNOWS

READ

WRITE

SPEAK

`English

YES

YES

YES

Tamil

YES

NO

YES

Interested in listening music and singing.

Interested in playing cricket and basketball.

Interested in playing drums and silambattam.

Interested in swimming.

NAME: Senthamizh K

D.O.B: 27th April 1998

FATHER NAME: Kandasamy

MARITAL STATUS: Single

NATIONALITY: Indian

RELIGION: Hindu

I solemnly declare that the information given above is true to the best of my Knowledge and belief. If I get an opportunity in your esteemed organisation, I will prove my best.

Place: Senthamizh K

Date: Signature

PROJECT

ACHIEVEMENT

LANGUAGES

INTEREST

BIO - DATA

DECLARATION

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