Eric Peña

**** * ******* **

Sanger Ca, 93657559-***-****

ad2mco@r.postjobfree.com

Objective

• Seeking a position as a CDL Driver

Summary:

• Operate auto and manual transmission Commercial vehicles.

• Operate Halo forklifts.

• Loaded and unloaded bins with grapes and raisin.

• Taking inbound and outbound calls from dispatcher to locate my next pick-up site.

• Write down an invoice for the client to sign on product that was loaded on flat bed for records.

• Winched and strapped 8-point tie down to ensure road safety.

• Reported to scale house to ensure my load is at weight. EDUCATION

Apache Truck Training Service.

Fresno City College.

High school diploma from Sanger High School, Sanger CA, 2009. EXPERIENCE

Boghosian raisin Packing inc. 8/2023-12/2023

• CDL Truck driver

• Load and unload double flat with bins full of grapes and raisin.

• Transport loaded truck to scales house and record weight for clients.

• Unload with forklift and organize to get ready for cleaning. Bulldog Towing 07/2021 - 8/2023

• Taking inbound calls to clients who need OR are broken down and need a tow to a destination.

• Getting information and imputing data into Tow Books that way I can dispatch a driver to the stranded customer.

• Use Tow Books see where all my drivers are located and what steps they are in call that way I can give an estimated arrival time to the next client. Mescal Lath and Plaster 05/2020 - 07/2021

• Double layer black paper new structure to get ready for chicken wire install.

• Nail chicken wire to new structure with double black paper to get ready for scratch cote.

• Mix and prepare cement stack for first layer scratch cote. Then add brown cote once scratch cote is dried.

• Apply finish cote to make building stand out and look nice. Caliber Collision - 08/2019 - 03/2020

• Checked and greeted customers with appointments for drop off.

• Taking inbound calls from insurances to make sure we get assignments for vehicles that were in accidents, outbound calls back to insurance to give them the estimate of how much repairs we're going to be.

• Taking inbound and outbound calls to clients to set schedule to set up a tow to pick up their vehicle, calling clients to let client know their vehicle is ready for pick up. Alorica, Fresno, CA DEC/2010 - Mar/2015 - July/2019 Customer Service Representative

• Taking inbound clients with trouble shooting devices such as cell phones, explained how billing works for the service they had and gave world class be the reason customer service.

• After every call making sure that the client was happy and not upset was our goal because we did not want the client to call again for the same issue.

• Resolve shipped/unshipped.

• Process Device Claims, Device Issues Replacements.

• Problem Solving, Answer questions in regards billing, services.

• Troubleshooting, Place Orders, Handle & Prevent Escalations provide great Customer Service Experience.

COMPUTER SKILLS

• Word, Excel, ACSS, EPRISM, Networking & Support Technician

• Proficiency in MS Office.

• Typing speed 33 WPM.

• ACSS, Verint, EIS

• TowBooks,

• DTS (Dispatch System) for Police calls., ARISE

LANGUAGE

• Spanish – (Reading, Writing) / English – (Reading, Writing) REFRENCES

Available upon Request

Contact this candidate