Customer Service Data Entry

SHAQUANDA CALHOUN

Queens, NY ***** C: 848-***-**** E: *********.***@*****.***

SUMMARY OF QUALIFICATIONS

Strong work ethic and team player to meet the needs of organizational objectives.

Proven interpersonal work relations, communication, and people skills with the ability to interface with staff and managers.

Extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction.

Detail oriented with enthusiasm for planning and meeting organizational goals efficiently with minimal supervision.

Eager to learn with the ability to adapt quickly to any challenge.

Dedicated hard worker with a strong attention to detail.

PROFESSIONAL EXPERIENCE

Security Guard

Inspected assigned buildings and surrounding areas on a daily basis to ensure that they are safe from fire hazards.

Ensured that all fire alarms and cameras are properly installed, and were in good working order.

Controlled entrances and movement of visitors to ensure that no nefarious activities take place.

Provided quick and well-placed emergency services in case fires break out, aiming to ensure that damage is minimized.

Created and maintained reports of fire prevention efforts, and ensure that any hazardous situations are handled according to protocol.

Floater

In office duties included: filing, data entry, copying, answering the telephone and fill in temporary Service Provision Specialist

duties as required; other clerical duties as assigned.

Provided personal attendant care services according to assigned schedules and service plan content.

Met with and maintained phone contact with the SP Supervisor on a daily basis.

Completed and submits biweekly timesheets. Participated in ongoing training sessions. Provided a full range of Attendant Care

services including but not limited to the following: Transferring into and out of bed, wheelchair, and motor vehicle Personal Care including: bathing, toileting, dressing, grooming, meal preparation, feeding and clean up. Housekeeping which includes: laundry, dusting, vacuuming, etc.

Sales Associate

Greeted customers and responded to their requests for information regarding store products and services.

Lead, escort, and direct customers to their choice of products.

Answered general and specific questions about customers’ choice of products.

Demonstrated product features and answered any questions put forward by customers.

Assisted customers in making product selection by recommending alternative brands and providing pricing information.

Lead customers through the buying procedures by ringing up sales.

Bag or pack products according to customers’ instructions.

Arranged for delivery of products to the customers’ required destination.

Cleaned display shelves and ensured that baked items are placed in them in an aesthetic manner.

Warehouse Worker

Checked order sheets to determine which items to pull and provide support to order pullers in locating them.

Overseen the work of order pullers to ensure that they correctly compare work orders with pulled items.

Loaded, unloaded, or identified building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.

Received and counted stock items and recorded data manually or using computer.

Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.

Verified inventory computations by comparing them to physical counts of stock and investigated discrepancies or adjust errors.

Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Examined and inspected stock items for wear or defects, reporting any damage to supervisors.

Provided assistance or direction to other stockroom, warehouse, or storage yard workers.

EMPLOYMENT

Allied Security Freehold, NJ Security Officer 05/2021 to 04/2023

Shore Gardens Nursing Home Tom’s River, NJ Floater 07/2016 to 05/2021

Dress Blank Boutique Tom’s River, NJ Sales Person 03/2015 to 12/2015

Nabisco Warehouse Philadelphia, PA Warehouse Worker 02/2010 to 03/2015

EDUCATION/CERTIFICATES

Keansburg High School, High School diploma, received Keansburg, NJ

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