Kirsten Allison

Sr Scrum Master Project Manager

Contact

**** ****** *****

Parker, Colorado 80134

303-***-****

Email: ad2mbf@r.postjobfree.com

Objective

Dedicated and experienced Senior SAFe Scrum Master with a proven track record of successful Agile implementations. Seeking a challenging role to leverage expertise in facilitating cross-functional teams, fostering continuous improvement, and ensuring the delivery of high-quality products in alignment with business goals. Expertise in Financial Industries and Telecommunications.

`Education

Metropolitan State College / Denver, CO Finance Major, B.S

Brigham Young University Hawaii / Laie, HI

Key Skills

Scrum Master (10 years)

SAFe Framework Implementation

Scrum and Agile Methodologies

Team Facilitation and Leadership

Continuous Improvement

Stakeholder Collaboration

Metrics and Reporting

Problem-solving and Decision-making

Strong Communication and Interpersonal Skills

Development Life Cycle Management

Business Analyst

Budget Planning

Communication

Servant Leader

Microsoft Office Suite Proficient

Work Tools Familiar

oJIRA / Confluence

oTFS

oMural

oRemedy

oSharepoint

Training

Advance Scrum Master Training

PMP Courses

Continuous Scrum Master Improvement

Continuous SAFe Improvement

SAFe RTE (release train engineer)

Experience

CHARLES SCHWAB (2012- Present)

Senior Scrum Master/ SAFe Scaled Agile Project Manager:

Senior Scrum Master Managing three (3) Scrum teams.

Leading high performing teams in a fast-paced environment.

Coach and mentor team members on Agile and SAFe principles and practices to maximize their self-organization, innovation and delivery.

Application Development Life Cycle.

Work with Release Train Engineer to plan and coordinate releases.

Identify and remove impediments that are blocking the team’s progress.

Monitor and report on team performance metrics (Velocity, burn-down/up charts, etc)

Facilitate cross-team collaboration and communication.

Foster a culture of continuous improvements and learning

within the team and organization.

Collaborate with Product Owners to prioritize and refine product backlog.

Participate in quarterly PI (Program Increment) agile release train.

Ensuring Business requirements via stories were written so that the Development / QA teams understood the requirement for successful sprint velocity and product delivery.

JIRA, Mural Board daily reviews for open communications of work done / pending.

Presentations for Team Accomplishment / Status Reports.

Matrix creation for Team Scrum Analysis.

Project Manager for Medium to Large Projects

Work with assigned teams to develop detailed project plan.

Budget for Projects and monthly Spend Presentations.

Presentation development for Project status.

Keep Projects on time and within Budget.

Clarity Reporting and Change Tickets as required.

COMCAST (1999 – 2012)

Project Manager Business and Systems Analyst: 2009 - 2012

Project managed end-to-end process Cost Management software.

Primary Business Analysist managed all day-to-day functions.

Testing and signoff with Vendor to validate domestic and international call detail records.

Performed monthly cost savings and influencing change for better process.

Report Creation needed for validation, disputes, accruals by market.

Established VoIP data feeds to Subex for data reconciliation and reports.

Documented change requests, trouble tickets, and prioritizing issues.

Comcast Manager, Business Analyst: 2007 - 2009

Managed Razorsight Process

Primary Business Analyst, managing all day-to-day functions.

Responsible for workload assignment/assessment and performance reviews for all direct reports.

Established individual and group goals.

Established audits.

Managed the VoIP.

Direct support to engineering and provisioning for problem resolution.

Enhanced reporting capabilities from FCCE.

Comcast Supervisor, Business Analyst for Interconnect, & 3rd Party Services: 2004 - 2006

Responsible for training and applicable documentation of methods and procedures

Vendor selection process and implementation for Comcast's cost management tool - Razorsight.

Enabled vendors to start sending mechanized invoices.

Developed requirements performed UAT and Signoff to Razorsight.

Worked directly with contractor to develop software (FCCE) allowing for improved monthly accruals and circuit reconciliation for Metasolv and Razorsight.

Analyzed forecast numbers and expenses.

Comcast Interconnect Business/Billing Analyst: 1999 - 2004

Reviewed contracts; associated FCC and State tariffs and network diagrams.

Determined charges for Telecom facilities, usage and all 3rd Party services rendered and resolved Billing disputes.

Nations Way Transport, Denver CO: (1994 –1999)

Manager, National A/R

Managed all billing, cash applications, delinquent money, and customer service to all National Accounts.

Managed and supported eighteen accounts receivable experts.

Trained, goal setting, workload assignments, assessment, and developed annual performance reviews.

National Acct issues for rates, EDI billing set up, agreements, discounts, open credit, claims, offsets, and settlements.

Supported IT to develop necessary system changes, filed tickets for new development.

Performed UAT and signoff prior to any updated software release.

Flight Attendant for American Airlines (1992 – 1994)

Responsible for the safety and wellbeing of all passengers.

Safety certified for all aircraft in American Airlines Fleet.

Elite customer service under pressure.

References

Available upon request.

Contact this candidate