Customer Service Human Resources
Resume:
COMILLIA WARD
********.****@*****.***
PROFILE: Persistent professional with 5+ years of dedicated exceptional customer service experience. Adept at identifying customer issues, working with company policies to solve problems and remaining professional in pressure situations. Specializes in hospitality, works well with a team, punctual and reliable employee. Proficient with Microsoft Office and accounting software (QuickBooks).
CORE COMPETENCIES
Processing Cost Activity Based Cost Cost Volume Profit Individual Taxation Tax Rules
Business Entity Taxation Basic Tax Planning Tax Return Reports Business Analysis
Economic Systems Management Functions Organization Functions Job Orders
Planning Strategies Accounting Principles T-analysis Financial Statements
Transaction Analysis Human Resources Marketing
EDUCATION
A.A.S, Business Management: Vista College
PROFESSIONAL EXPERIENCE
Lead Assistant, Fort Benning Recreation Center
07/2015- 08/2017
●Trained new staff
●Supervised over my department
●Handle customer inquiries, complaints and much more
Assembler, Koch’s Food
10/2017- 04/2019
●Conducts quality control checks
●Maintain inventory by checking stock
●Maintain a clean and safe working environment
Machine Operator, Infiltrator Co.
06/2019- 10/2021
●Use hand tools and machines to assemble pipe and parts
●Conduct quality control, maintain activity log
●Set up machine to start production cycle and adjust machine settings
Lead customer service rep, Capital One
11/2021 - 12/2022
●Managed incoming calls and customer service inquiries
●Processing orders, forms, applications and requests
●Managed a team of junior customer service Rep
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