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Customer Service Crystal Lake

Location:
Crystal Lake, IL
Salary:
$17.00
Posted:
January 10, 2024

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Resume:

Esteban Salas

**** *** ********* ***** ******* Lake Il 60012.

847-***-****

ad2m8e@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Hard working and dependable with strong computer skills in MS Office, Oracle, SAP, and Get Paid. Efficient and

well-spoken with the drive to succeed while meeting and exceeding company goals and expectations.

EXPERIENCE:

09/2016 – Present

OPTUM RX, Schaumburg IL

Senior Account Receivables Clerk

Responsible for daily business to business collections at the corporate level. During my time in collections we were able to decrease our DSO by 2 days. Distributing accurate daily aging reports to segment directors. Provided timely responses to inquiries made via email or phone. Responsible for daily cash applications of assigned accounts that offshore assets were not capable of applying. Created process for applying TPA payment and Trained offshore assets to apply TPA payments which were not being applied correctly due to prior lack of training. Created effective processes for applying client payments that had previously been left unapplied due to lack of training from previous account owners who were let go during acquisitions. Helped to train current team and supervisor in Oracle financial system that was being newly implemented when hired. Worked on account reconciliations daily to check for application accuracy and verify aging is as accurate as possible in order to prevent issues when forwarded to segment directors.

06/2014 -09/2016

The Sports Authority, Gurnee IL

Hardlines Visual Manager

Responsible for setting hardlines merchandize to company specific guidelines. Help to drive sales and provide excellent customer service and push associates to maintain high levels of customer service while still meeting goals set by company. Key carrier with responsibility to perform all register reconciliations needed to open and close store.

08/2011 – 06/2014

Sears HC, Elgin IL

Routing Specialist

Responsible for creating efficient routes for repair technicians in assigned area of United States. Assisted in the development of more efficient ways to respond to customer inquiries. Worked in a call center setting answering up to 140 calls per day. Provided excellent customer service and helped to minimize reschedules due to company issues as to not interfere with promises made to customers.

10/2010 – 10/2011

The Sports Authority, Gurnee, IL

Team Sports Sales Authority

Sales lead responsible for meeting daily and monthly personal sales goals as set by district and store managers. Led the sales team in sales for several months and lead the district in sales for 5 weeks in a row. Provided excellent customer service with a focus on sales and making sure the customer was satisfied.

11/04 - 02/2010

Siemens Building Technologies Inc. Buffalo Grove, IL

Accountant I

Accountant responsibilities include daily reconciliation of assigned accounts. Also responsible for quarterly reconciliations and audits of assigned accounts, also help to prepare for monthly, quarterly and yearly audits, international contact for all inter-company receivables, have also worked as part of the global process Inter-company governance, and helped to run quarterly reserves and monthly statements and aging, and helped to create daily process flows when company went through a nationwide software conversion, also worked with three different accounting software's: Epicor, Oracle and SAP.

EDUCATION:

Devry University, Addison IL, 2004

McHenry County College - Crystal Lake IL, 1998-1999

Concordia University River Forest, IL, 1997-1998, 30 credit hours earned.

DePaul University, Chicago IL, 1996-1997, 30 credit hours earned.

Rolling Meadows High School, Rolling Meadows, IL, Graduated in 1996.



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