Customer Service Representative

ANDREA CARLIN

Gold Canyon, AZ *****

719-***-**** - ******.**********@*****.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS

ESRI ArcGIS 10

Arc Server

Microsoft Query

SQL Server

Pipe View

AutoCAD

Maptitude GIS

MapMaker Pro

Word

Access

Excel

PowerPoint

Photoshop

QuarkXPress

FrontPage

PCs and Peripherals

Supervision and Leadership

Microsoft Office

Report Writing and Documentation

Project Management

Contract Negotiation

Production Scheduling

WORK HISTORY

Production Scheduler (IT)

Edukit Inc

Developed scheduling for certain tasks so that goods will be available when needed.

Tracked progress of goods during manufacturing.

Updated management and clients on progress of production. Flagged potential issues by monitoring timelines.

Processed manufacturing orders from sales representatives through NetSuite system.

12/2018 to Current Activities Desk Customer Service, Concierge CAL-AM RESORTS

Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.

Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibited high energy and professionalism when dealing with clients and staff. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Followed up with customers about resolved issues to maintain high standards of customer service.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

10/2012 to 09/2013 WELLS FARGO

Vault Balancing

Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Promoted available products and services to customers during service, account management, and order calls.

Met and exceeded customer service and bank required metrics 01/2011 to 01/2012 GIS Operations Manager, Pipeline, MAOP Project, Employee Placements & Client Relations, Software Design

GLOBAL INFORMATION SYSTEMS, LLC

Supervised operations staff and kept employees compliant with company policies and procedures.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Developed systems and procedures to improve operational quality and team efficiency.

Led hiring, onboarding and training of new hires to fulfill business requirements. Developed and maintained relationships with external vendors and suppliers. Introduced new methods, practices, and systems to reduce turnaround time. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Negotiated contracts with vendors and suppliers to obtain best pricing and terms. Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

01/2010 to 01/2011 Geographical Information Systems (GIS) Senior Analyst, GIS & Pipeline Integrity Management

TENNESSEE GAS PIPELINES

Investigated system issues and implemented resolutions to reduce downtime. Identified and resolved problems through root cause analysis and research. Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Recommended process improvements to continually identify, analyze and fix constraints and challenges.

Queried databases for information needed for report processing. Validated results and performed quality assurance to assess accuracy of data. Conducted workplace compliance training to reduce liability risks and operate effectively.

Researched and adopted new technologies to add value to existing offerings. Conducted system analysis and implementation to maintain and improve computer systems.

Enhanced interfaces to promote better functionality for users. Cultivated relationships with industry leaders and within company to share tips and information.

Monitored compliance and filing requirements in conjunction with staff and management.

Assessed data modeling and statistics to integrate high-level business processes with data rules.

Analyzed data to identify root causes of problems and recommend corrective actions.

Collaborated with stakeholders to identify business needs and data sources. Identified patterns and trends in large data sets and provided actionable insights. Provided technical support for troubleshooting analytics and reporting issues. Created dashboards to monitor and track key performance indicators. Utilized data visualization techniques to present and explain complex data sets. Implemented business intelligence solutions to increase operational efficiency. Updated and developed scripts and queries to extract and analyze data from multiple sources.

01/2001 to 01/2010 Geographical Information Systems (GIS) Design Analyst EL PASO NATURAL GAS

01/1992 to 01/2001 Real Estate Broker Associate

DANIEL GALE ASSOCIATES

Coordinated appointments to show marketed properties. Provided guidance and consultation to clients to make well-informed decisions in real estate investments.

Negotiated purchase contracts and lease agreements to establish maximum value for clients.

Negotiated real estate contracts to navigate transactions between buyers and sellers.

Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.

Utilized online marketing platforms to promote real estate services and generate leads.

Arranged for inspections and surveys of sold properties. 01/1986 to 01/1992 Licensed Real Estate Salesperson SCHLOTT REALTORS

01/1977 to 01/1986 Production Manager

SLEEPWEAR INC.

EDUCATION

PIPE VIEW TRAINING

Blue Sky Certificate of Achievement

ESRI INSTRUCTOR-BASED TRAINING, Building Geodatabases I, Data Management in the Multiuser Geodatabase, Data Production and Editing Techniques, Managing Editing Workflows in a Multiuser Geodatabase, ArcGIS Server: Web Administration Using Microsoft .NET Framework ESRI VIRTUAL CAMPUS TRAINING, Creating and Editing Linearly Referenced Features with ArcGIS 9, Advanced VBA, Geoprocessing with ArcGIS Desktop

Continuing Education on Real Estate Brokerage, Management and Database Software

C.W. Post College, Long Island University - Long Island, NY Licensed Real Estate Broker

Nathaniel Hawthorne College - Keene, NH

01/2003 AUTOCAD TRAINING

Pikes Peak Community College

01/2001 TITLE SEARCH CERTIFICATION

Land Title Institute

RESUME

Resume for Andrea Carlin, Seasonal (4/15-10/15)-Edukit Inc (Colorado Springs, CO) div of School Family Media-Production Scheduler (IT), ISR Operations Liaison

(remotely employed as needed), 04/15/YY - 10/15/YY, Seasonal Work Camping, Activities Desk Customer Service, Concierge CAL-AM RESORTS Gold Canyon, AZ, 12/2018 - current (Seasonal, Winter), Interim part-time Customer Service, Sales, Vault Balancing and Accounting, WELLS FARGO, Monument, CO, 10/2012 - 09/2013, GIS Operations Manager, Pipeline, MAOP Project, Employee Placements & Client Relations, Software Design, GLOBAL INFORMATION SYSTEMS, LLC, Houston, TX, 2011-2012, Geographical Information Systems (GIS) Senior Analyst, GIS & Pipeline Integrity Management, TENNESSEE GAS PIPELINES, Houston, TX, 2010-2011, Geographical Information Systems (GIS) Design Analyst, EL PASO NATURAL GAS, Colorado Springs, CO, 2001-2010, Real Estate Broker Associate, DANIEL GALE ASSOCIATES, Locust Valley, NY, 1992-2001, Licensed Real Estate Salesperson, SCHLOTT REALTORS, Locust Valley, NY, 1986-1992, Production Manager, SLEEPWEAR INC., New York, NY, 1977-1986, AUTOCAD TRAINING, Pikes Peak Community College, 2003, PIPE VIEW TRAINING, Blue Sky Certificate of Achievement, 2002-2003, ESRI INSTRUCTOR-BASED TRAINING, Building Geodatabases I, Data Management in the Multiuser Geodatabase, Data Production and Editing Techniques, Managing Editing Workflows in a Multiuser Geodatabase, ArcGIS Server: Web Administration Using Microsoft .NET Framework, ESRI VIRTUAL CAMPUS TRAINING, Creating and Editing Linearly Referenced Features with ArcGIS 9, Advanced VBA, Geoprocessing with ArcGIS Desktop, TITLE SEARCH CERTIFICATION, Land Title Institute, 2001, Continuing Education on Real Estate Brokerage, Management and Database Software, C.W. Post College, Long Island University, Long Island, NY, Licensed Real Estate Broker, Nathaniel Hawthorne College, Keene, NH, ESRI ArcGIS 10, Arc Server, Microsoft Query, SQL Server, Pipe View, AutoCAD, Maptitude GIS, MapMaker Pro, Word, Access, Excel, PowerPoint, Photoshop, QuarkXPress, FrontPage, PCs and Peripherals, Member, Geospatial Information Technology Association, Elected Trustee, School Board President Locust Valley Central School District

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