Data Science Business Development

CHRIS ASHOOK

423-***-**** ***********@*******.*** LinkedIn Profile Greater Atlanta, GA Area

Data & Analytics Leader Healthcare Insurance Sector

Transformative, hands-on Healthcare Data and Analytics Executive with 20+ years of experience developing and implementing technology and analytics solutions that guide strategic, operational and financial vision and decisions related to client and health plan performance. Possesses a unique ability to create a vision for the data and also design scorecards and dashboards that help decision makers better understand their members/ populations. Highly adept at presenting findings, using a story-telling approach, supported with facts and figures in reports, visualizations, and presentations. Demonstrated ability to build bridges between businesses and clients.

COMPETENCIES

Executive Leadership • Deep Healthcare Experience • Leadership Development • Strategic Planning • Vision Setting • Client Development • Thought Leadership • Client & Health Plan Performance • Innovation • People Management (160 FTE+) • Budgets ($60M+) • Cross-functional Collaboration • Excellent Verbal & Written Communication Skills • Training • Business Development • Presentation Skills • Project Management • Employee Engagement • Process Improvement • Diversity, Equity & Inclusion • Operations • Vendor Management

DATA SCIENCE & ANALYTICS EXPERTISE

Agile Scrum • Big Data • Business Intelligence (BI) • Client Engagement & Consulting • Client Specific Analytics • Dashboards • Data Analytics • Data Architecture • Data Governance • Data Integration • Data Modeling • Data Platforms • Data Policy • Data Quality • Data Road Map Development • Data Science • Data Strategy • Data Security • Data Tool Development • Data Transformation • Data Visualizations • Data Warehouse • Health Analytics • Health Benefits Experience • Health Engagement Strategies • Health Informatics • Healthcare Analytics • Healthcare Data (PHI/PII/HIPAA) • Scorecards • Self-serve BI Platform Development • Cloud Based Tools • Data Visionary • Industry Vertical Studies • Large Book of Business Analytics • System Design

SOFTWARE / DATA TOOL PROFICIENCIES

Azure • Confluence • Databricks • Power BI • SQL • Tableau • SAS

NOTABLE HIGHLIGHTS

Currently leads a 160 FTE organization, responsible for all aspects of consultative analytic and delivery for over 2,500 clients/4,000 client engagements (20 million covered lives).

Delivers client specific performance and data-driven solutions during consulting engagements with large Public Sector and Commercial clients across the country.

Accountable for a $60M budget; responsible for strategy, innovation, development, training, and delivery.

Team received an NPS of 88% from client surveys in 2022 for role specific value questions.

Achieved substantial gains in NPS (client survey) under personal leadership, including a 10-point increase in NPS over the past five years, a 3% average persistency rate impact, and a 29% higher average sales close rate over eight years.

In 2022, achieved 75% participation in Employee Engagement Survey, with favorable ratings including 81.7% employee experience index, 86.5% manager effectiveness, 92.3% inclusion index, and 87.5% psychological safety – with scores for effective leadership with a strong positive culture consistently higher than company average.

Selected by Senior Leadership for UHG General Manager Training, with only 50 employees out of 400,000 selected in the entire company. Completed this six-month Senior Leadership program in 2022.

Page 2 Chris Ashook

KEY PROFESSIONAL SKILLS

Builds and leads a strong BI team, providing guidance, mentorship, and technical expertise to ensure the successful execution of data strategy.

Inspires the adoption of advanced analytics and data science across the entire breadth of an organization.

Works closely with commercial teams to identify BI needs and turn data into insights that support business decisions.

Leads a team that designs and develops scalable reports, dashboards, templates, visualizations and scorecards that drive valuable insights for the business.

Delivers data products and actionable insights that enable decision-making and drive business growth.

Serves as a thought-partner to key business leaders and drives the implementation of a self-serve BI platform that satisfies the great majority of their decision-enabling data needs.

Establishes best practices in terms of processes for data governance to improve data quality and transparency.

Collaborates with teams to design and implement data pipelines, ensuring smooth data ingestion, processing, and storage in a new ecosystem.

Proven experience leading large-scale data transformation projects.

Experience in use of analytical and business concepts to assess client challenges and develop approaches to resolving complex issues in creative and effective ways

Analyzes data, draws insights, and prepares reports in a cohesive, intuitive, and simplistic manner.

Develops business intelligence roadmaps to improve organizational maturity around analysis systems.

PROFESSIONAL EXPERIENCE

UNITEDHEALTH GROUP (UHG) Minneapolis, MN 2007 – Present

UnitedHealth Group (NYSE: UNH) is a health care company with two distinct businesses. Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits.

Vice President, Customer Analysis & Solutions (2017 – Present)

Leads vision, strategy, and execution for all facets of Health Analytics and Health Engagement Strategies, directing a 160-person team of consultants, coaches, coordinators, nurses, and other professionals delivering client specific performance and data-driven solutions during consulting engagements with Public Sector and Commercial clients across the country.

Established a vision for the UnitedHealth Group consultative analytic strategy across the enterprise.

Innovates, develops, implements, and executes a consultative analytic package for client engagements across multiple business segments.

Established a Strategy/Operations team within organization to optimize the execution of the vision.

Supports new growth opportunities partnering with the National Proposal Services Unit and participates in finalist meetings.

Works with product and tools teams to identify, evaluate and set strategic priorities to improve analytics.

Participates in Data Policy Management to ensure data sharing meets UHG guidelines, as well as federal and state mandates.

Assistant Vice President, Customer Analysis & Solutions (2011 – 2017)

Supervised a team of five direct reports and a total team of 35 professionals dedicated to building and strengthening relationships with enterprise accounts, serving as consultative partners helping customers achieve their health plan goals using all aspects of client specific analytics.

Managed all aspects of operational strategy to support the national customer analytic organization including communications, training, and onboarding.

Cultivated key relationships with market/segment leaders in the Southeast.

Personally provided consultative support for a book of business of 12 complex National Account customers (5k subscribers and above) as Executive sponsor.

Achieved highest employee survey results of four regions for six years with a very strong team culture.

Page 3 Chris Ashook

UNITEDHEALTH GROUP (continued)

Affordability Consultant (2007 – 2011)

Effectively managed a book of business supporting all consultative analytic needs for 30 customers of varying sizes and complexities.

Provided consultative reporting and analysis for a specific book of business.

Partnered with account management team to understand customers’ corporate culture and benefit philosophy to help formulate a customer-specific benefit strategy.

Worked with external brokers and customers to provide reporting and analysis to assess the effectiveness of their benefit plan.

Demonstrated to customers the value-added programs that UnitedHealthcare provides as their insurance carrier.

Collaborated with National Accounts Leaders, Actuaries, and Customer Analysis and Solutions in forums to gather feedback and influence the improvement of our tools and capabilities.

CIGNA HEALTHCARE Chattanooga, TN 1999 – 2007

Cigna Healthcare, part of The Cigna Group (NYSE: CI), is a health benefits provider offering a suite of health services, such as medical, dental, behavioral health, pharmacy, vision, and supplemental benefits.

Middle Market Financial Underwriter (2006 – 2007)

Completed extensive in-house Financial Underwriter training program.

Managed and maintained a renewal book of business of 12 accounts.

Met with brokers and customers to explain renewals and key financial drivers that impact renewals.

Produced utilization analysis and presented to brokers and customers to better position renewal quotes.

Produced presale quotes and partnered with New Business Managers to sell the CIGNA story to brokers and potential customers.

Client Service Manager (2005 – 2006)

Managed strategic service initiatives to achieve revenue, profitability, and persistency objectives.

Information Consultant (1999 – 2004)

Provided middle market customers with customized monthly and quarterly claim experience reporting and analysis to identify and monitor claim experience trends.

Partnered with internal and external partners to provide reporting, analysis, and consultative services.

Quantified and explained how plan design changes will impact medical cost and utilization patterns for customers.

Demonstrated CIGNA’s reporting capabilities and product value in pre-sale and post-sale customer presentations. During post-sale presentations, plan design issues were identified, and recommendations were made to help manage and control medical cost and utilization issues.

Worked in a matrix reporting environment on large projects establishing working relationships with cross-functional departments to develop new reporting products and processes.

Mentored new department employees over a 6-month process period.

EDUCATION

UNIVERSITY OF TENNESSEE AT CHATTANOOGA

BS Bachelor of Science – Finance

Contact this candidate