Courier

Aඇඍ ඈඇඒ V ඍൺඅൾ

Houston, TX ***** 713-***-**** ****************@*****.***

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Documented and resolved which led to.

Used Microsoft Excel to develop inventory tracking spreadsheets. Account retention

Contract review and analysis

Account management

Driver/Customer Service Associate, 04/2019 to Current DoorDash – Houston, TX

Exceeded service objectives by applying proven customer service and sales best practices. Maintained accurate and current customer account data with manual forms processing and digital information updates.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Conferred with customers about concerns with products or services to resolve problems and drive sales. Managed customer relations and customer service through daily communication and interaction. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Informed customers about special promotions and provided detailed information for various products. Driver/Customer Service Associate, 01/2016 to 11/2020 Domino's Favor – Houston, TX

Exceeded service objectives by applying proven customer service and sales best practices. Managed customer relations and customer service through daily communication and interaction. Processed accurate and efficient sales and return transactions to facilitate customer satisfaction. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Aർർඈආඉඅ ඌ ආൾඇඍඌ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Worked with other customer support teams to develop consistent and equal high-quality levels of support.

Offered advice and assistance to customers, paying attention to special needs or wants. Driver/Customer Service Associate, 11/2019 to 10/2020 Uber – Houston, TX

Exceeded service objectives by applying proven customer service and sales best practices. Informed customers about special promotions and provided detailed information for various products. Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.

Processed accurate and efficient sales and return transactions to facilitate customer satisfaction. Utilized exceptional communication to connect with customers, assess needs and present solutions. Cultivated customer loyalty, promoted repeat customers and improved sales. OWNER, 01/1988 to 04/2019

We Clean Pools – Houston, TX

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Maintained up-to-date administrative records to monitor operational conditions. High School Diploma: 06/1959

Edwin Demby - Detroit, MI

Licensed [Job Title] - [Year]

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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