Customer Service Representative
Resume:
Courtney Shaw
Durham, NC *****
************@*****.***
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Paperwork Processing
Data Entry
Scheduling
Customer Service
Reading Comprehension
Multi-Task Management
Experience
October 2022 - Current
Eli Lilly - Morrisville, NC
GMP Tech
Ensuring the manufacturing equipment is properly maintained
Recording all information in a timely and accurate manner
Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
June 2022 - August 2023
Spectrum - Durham, NC
Customer Service Representative
Developed strong customer relationships to encourage repeat business.
Supported sales team members to drive growth and development.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Made outbound calls to obtain account information.
Surpassed sales goals through implementation of successful marketing strategies.
March 2020 - July 2022
Shatley Farms - Jefferson, NC
Customer Service Representative
Fielded customer complaints and queries, fast-tracking for problem resolution.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Improved customer service wait times to mitigate complaints.
Set up and activated customer accounts.
Education and Training
June 2017
Northern High School Durham, NC
High School Diploma
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