Customer Service Experience

DENNIA PANIAGUA **************@*****.*** • 973-***-**** • New Jersey

About

An upbeat, sales manager that finds the joy in providing a one-of-a-kind customer experience. Whether it is a high-performance or a slow-diligent atmosphere, I am a proven-leader that will get the job done. A first impression sticks with all of us, that is why I pride myself in delivering a memorable guest experience which welcomes interactions and an experience they can recommend to those to come. My years and experiences have allowed me to become adaptive and effective to all challenges. Professional Experience

Amazon Newark, NJ

Amazon Flex JUNE 2021 - PRESENT

• Built weekly schedules for an effective use time.

• Plans optimal routes for daily drop offs to minimize mileage & fees and maximize profit.

• Excellent customer service due to deliveries made early. Census Bureau Newark, NJ

Field Supervisor JUNE 2020 – OCTOBER 2020

• Coordinated field staff routes and managed accurate data analytics.

• Trained and developed study material to ensure proper company protocols were adhered to and minimize rework.

• Created strategies to improve data analytics in “hard-to-reach” that resulted in an increase in annual charting. Sunrise Senior Living Saddle River, NJ

Dietary Assistant SEPTEMBER 2012 – JULY 2015

• Recorded and maintained inventory of meal counts, dietary supplements and patient dietary needs that resulted in zero mishaps.

• Created Daily Inspection Checklist for food service staff for to ensure daily operation.

• Crafted and prepared weekly meal to effectively maximize staffing and daily operation. Marriott Hotel Elizabeth, NJ

Restaurant Supervisor FEBRUARY 2010 – DECEMEBER 2012

• Supervised and coordinated kitchen and waiting staff to ensure 100% customer service.

• Conducted daily inspection to maintain and upkeep compliance with health and safety regulation.

• Developed vendor relationships to establish fresh product in a timely manner that resulted in excellent customer service. Sheraton Hotel & Resort Newark, NJ

Restaurant Supervisor JUNE 2000 – SEPTEMBER 2009

• Managed staffing and food services for restaurant, kitchen, bar, and party venue that resulted in excellent customer service.

• Trained and monitored the new hire development, following company guidelines and promote positive experiences.

• Optimized profits by negotiating with vendors, which resulted in an established fresh produce delivery to enhance the customer experience.

Education

Instituto Nacional of Science Studies, Dominican Republic Bachelor of Science, Land Use Planning and Management Skills

Bilingual

Merchandising

Customer Service

Managing

Quality Control

Compliance Control

Managing

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