Dawn Good

CERTIFIED NURSING ASSISTANT

Customer Service Representative

Medical Assistant

Compassionate, motivated, and organized nursing

assistant with over 25+ years of hands-on experience. EXPERIENCE

Geisinger Medical Center — Financial

Clearance Specialist OCTOBER 2020 - DECEMBER 2021

Handled outbound calls to verify patients eligibility prior to appointments, made outbound calls to confirm appointments, updated necessary information, and

handled payments over the phone. Listen to patients' concerns. Compared insurance plan benefits for

patients. Assisted patients setting up portals to check charts. Monitor patients' satisfaction levels. Worked closely with personnel and troubleshooting.

Rogan Family Medicine — Med

Tech/CNA/Medical Assistant FEBRUARY 2019 -

OCTOBER 2020

Roomed patients, performed vitals, assisted with

regular well-child exams and annual gyn paps.

Administered vaccines on adults and children.

Completed evaluations during triage and

administrative office duties.

Gardens of Greenridge — Certified Nursing

Assistant JANUARY 2014 - NOVEMBER 2018

Passed medications, accessed residents, checked vitals and treated wounds. Gathered monthly medication

records, contacted MD for orders, and set up any type of testing.

Allied Services — Certified Nursing Assistant

MAY 2012 - MARCH 2013

Hands on experience in turning, moving, and

transporting patients in wheelchairs and beds. Proven ability to listen to and document patient’s health concerns and report to registered nurses. Observed and monitored patient’s status and documented charts.

Comprehensive knowledge of collecting specimens and maintained inventory of supplies.

EDUCATION

Tunkhannock High School — Diploma

1989

Scranton, PA 18508

570-***-****

ad2m50@r.postjobfree.com

SKILLS

FIRST AID

AED CPR

FIRE SAFETY

MS WORD MS EXCEL

VARIOUS MEDICAL

PROGRAMS

CERTIFICATIONS

State of Pennsylvania C.N.A Certification License

November 1996

Medical Technician

January 2014

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