Ralph A. Mauro

Boca Raton, FL ***** 561-***-****

ad2m4p@r.postjobfree.com

PROFESSIONAL SUMMARY:

•Innovative, progressive, and collaborative technology leader with 25+ years of broad-based IT experience within Fortune 500 companies.

•ITSM (OCM) Organizational Change Management Processes and Deliveries.

•Effective communicator with skilled tenacity in motivating teams and implementing processes that enhance organizational performance and exceed business goals.

•Trusted leader and advisor in supervising, partnering, and leading with executive management, stakeholders and technology teams to create innovative business-centric solutions.

•Strategic planning of internal processes and technologies to add visibility, intelligence, and rapid response to information security programs & incident response programs.

•Comprehensive knowledge of security risk issues and compliance matters by re-engineering processes and systems to improve user awareness and increase response time while decreasing business impact.

•Lead contact for all related MSP, Vendor and Management services.

•Proficient technical and business lead in company-wide migrations, conversions, planning, upgrades and deployments.

•Extensive knowledge of Network Administration via IBM Administrator and Microsoft Exchange.

•Good time management skills and attention to detail

•Extensive ITIL 4 Foundation (ITSM)

CORE COMPETENCIES:

Risk Management & Information Security, Business Intelligence, Network Administration, MSP management services via Presidio. Software Lifecycle, Strategic Planning & Execution, IT Risk Management, Information Security, & Compliance, Security Awareness & Training, Program Management, IT Security Infrastructure & Design, Budget Development, Technology Architecture & Implementation, Key Performance Indicators (KPIs), Employee Training & Development. Video Conference Administration and Hardware/Pricing Standards for Stakeholders.

SKILLS/TECHNICAL EXPIERENCE:

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•Video Conferencing: Advanced MS Teams Administration / Portal Management / Teams Smart Hub Admin.

•MSP/Vendor Managed Services: Managed Infrastructure Platform, MDM, Hardware/Software Patching/Big Fix

•End User Technology: Extensive Knowledge in hardware and software standards for fortune 500 companies.

•Mobility Management: MS Intune- Airwatch, JAMF Cloud, Apple Business Manager, DEP/VPP Enrollments

•iOS Expertise: Mass device enrollment and deployments via MAM and MDM solution providers

•Cloud Management: Office365, AD/Azure, Intune, AirWatch, VMware, Kaseya, One Drive, SharePoint

•VOIP Management: 8x8 Administration and Design – Avaya OneX & Cisco Related Solutions

•Backup Disaster Recover: Azure Site Recovery / eDiscovery Knowledge

•Operating Systems: Windows (All Versions) \ Heavy Mac OS+

PROFESSIONAL EXPERIENCE:

Confidential Companies (Remote) Boca Raton, FL

10//2019 - Present

IT Manager – Lead, End-User Technology Solutions

Mobility Implementation / Mobility-MDM Manager

•Lead IT Manager forced End User and Mobility Solutions – MSP Service Management, Corp & Nationwide.

•Jamf/MS Intune. Lead Super Admin and Deployment Specialist for iOS/Android Platforms.MAC OS

•SCCM Admin with Monthly Patching Scheduling, in-house management with national endpoint deployment.

•SCCM: Software Center / Bundled Application Bundle Push – AD Security Group Assignment

•SCCM: Adobe / Java Version Update – Automation Package Push

•MS Teams Admin: Direct Portal/Tenant Administration for End User solutions. Zoom Administration.

•Liaise with Executive-level group for IT. Dedicated support specialist for company ownership.

•Manage company Apple/Mac Environment for global IT related support around the globe.

•Project lead for country wide, Win 10 & future Win 11 migrations which include hardware refresh.

•Endpoint support manager via Network Operation Solution Teams.

•Design and administer Microsoft Intune Implementation deployment of over 4000 iOS devices & MS Defender.

•Key role in the implementation of Service Now via our O365 Cloud Environment and Office 365 Migration Specialist.

•FourWinds (Populo) Cloud Administration – Content Distribution / Licensing

Swisher International, Inc.

03/2009 – 10/2019

Information Technology Operations Specialist

Lotus Domino Administration

•Oversee companywide Desktop Management for End-User Community

•Domino Server / Client Administration

•Lead Migration Administrator for O365/Exchange Migration.

•Manage several large contracts with IT Services and Telecommunications vendors.

•Oversee and coordinate large-scale projects between 3rd party procurement vendors.

•AirWatch MDM Administration support for all aspects of office and field sales devices. BYOD Implementation.

•Lead project manager in charge of configuring, implementing and managing multiple network and software systems.

•Evaluate and “Stage” new software and hardware.

•Implement, configure, execute and support Mobility management standards and protocols for company-wide handheld devices.

•Customized detailed reports regarding departmental hardware and software assets.

•Oversee companywide Desktop Management for End-User Community

•Domino Server / Client Administration

•Lead Migration Administrator for O365/Exchange Migration.

•Manage several large contracts with IT Services and Telecommunications vendors.

•Oversee and coordinate large-scale projects between 3rd party procurement vendors.

•AirWatch MDM Administration support for all aspects of office and field sales devices. BYOD Implementation.

•Lead project manager in charge of configuring, implementing and managing multiple network and software systems.

•Evaluate and “Stage” new software and hardware.

•Implement, configure, execute and support Mobility management standards and protocols for company-wide handheld devices.

•Customized detailed reports regarding departmental hardware and software assets.

Toll Brothers, Inc. 01/2004 – 01/2009

Sr. Regional Support Administrator / IT Project Coordinator

•Assisted project leads with managing project designs and requirements including daily onsite meetings, status activity and structured cabling needs for new projects as well as coordinated and managed external projects

•Planned implementation process for new divisions, offices and remote location design layouts.

•Provided desktop, application and network support for all divisions as well as remote locations.

•Designed configuration of application objects and installation packages for remote deployment.

•Responsible for workstation migrations.

JP Morgan Chase - New York City, NY

08/1997 - 12/2003

Consulting position via Uni-Data Communications / Deployment Manager/ Network Administrator

•Project lead for company-wide Win XP migration leading to the integration of all internal applications into one centralized proprietary system.

•Application integration on supporting and packaging over 22,000 world wide applications.

EDUCATION:

Tallahassee State College / Palm Beach College Courses

Office 365 OWU – Implementation and Deployment Training – Company Training

CompTIA - A+/Network + / NetWare / Cisco Training Courses

ITIL 4 Foundation – Course Complete. Pending Certification, 2024.

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