General Manager
Resume:
****.*********@*******.*** • 312-***-****
Eric A. Coleman LinkedIn URL • Chicago, IL, 60659
Director of Operations
Summary
Accomplished Director offering substantial experience spanning warehousing and logistics operations in both domestic and international markets. Adept at building cross-functional teams, managing complex projects, and administering financial budgets to improve functions across multiple lines of operation. Leverage expertise to identify and address subpar operations and generate robust cost savings; exemplary leader excelling in dynamic fast-paced environments.
Qualifications Summary
• Transportation & Logistics
• Domestic / International Transport
• Quality Control / Quality Assurance
• Technology Development / Deployment
• Roadway Transportation (LTL) 3 PL
• Client Relationship Management
• Budget Administration
• Team Development / Training
• Strong Analytical Capabilities
• Facilities Management
• Strategic Business Planning
• IT Operations
• Imports / Exports
• Risk Management
• OSHA Standards
• Communication
• ISO Implementation
• Problem Solving
Career Experience
Artico Cold Storage, Chicago, IL 2019 – Present
General Manager
Promote the integration of people, processes, and systems to manage and reduce costs, simultaneously performing in multiple capacities under intense pressure; coordinate communications between multiple departments to execute strategies. Provide comprehensive oversight of teams, coordinating workflow while ensuring compliance with strict budgetary constraints and regulatory requirements. Effectively plan, manage and oversee daily operations, implementing improvements to drive productivity and efficiency, and support company growth.
• Championed overall business de-coupling from associated sister company for both IT systems and interrelated processes from former; overall change management for the (3PL).
• Instituted and deployed new ERP and WMS modules.
• Introduced cost reductions by re-engineering processes; developed robust control through system implementation, standard operating procedures, and controls.
• Rapidly built a highly effective integrated teams, providing consistent coaching and guidance to support the development and delivery of highly targeted engagements with clients.
• Act as GCM for overhaul of facilities
• Oversaw forecasting, planning, and inventory control, and implemented improved processes, effective business strategies, and client-focused solutions that delivered sustainable results on a global scale.
• Allocated budgeted resources accordingly, maintaining operational costs up to and including all building and engineering costs; monitored financial activities up to and including, importing / exporting and transportation / logistics.
US Foods, Inc., Rosemont, IL 2013 – 2019
IT - Lead Business Analyst
Developed strategies and implemented systems that improved the structure of US Foods Inc., pertaining to strategy development, business case / competitive analysis, maintenance, and the management of facilities and infrastructure. Leveraged solid compliance experience encompassing federal, state, and agency regulation enforcement and liaised between headquarters, and division leaders to drive positive outcomes.
• Track key metrics to evaluate overall supply chain execution; analyze quantitative and qualitative information to address issues and formulate standard operating procedures, training programs, and reporting processes. P a g e 2 2
• Managed reporting and documentation, (e.g. Technical Manuals, Training documents, Supply Instructions, and Modification Instructions); ensure accordance with current agency templates, directives, and policies.
• Refined current and future business processes, evaluating operations and ascertaining pain points; translated technical information into clear, readable documents to be used by technical and non-technical personnel.
• Identified, defined, and managed requirements for software development; recommended future state solutions utilizing clear and precise documentation- create, analyze, and validate detailed functional specifications.
• Led design sessions, interfacing with the implementation team to define the configuration of solutions; deliver elements of systematic design including data migration and business rules. Early Career Experience
Proof of Delivery Program Deployment Specialist, US Foods, Inc., Rosemont, IL Slot Optimization Deployment Manager, US Foodservice, Inc., Rosemont, IL Director of Operations, US Foodservice, Inc., Bensenville, IL Warehouse Manager, AirLiance Materials LLC, Franklin Park, IL Education & Professional Development
Bachelor of Arts in Business Management
North Park University, Chicago, IL
Professional Certifications
PMI, Project Management Certification
LEAN certification -Green Belt
SQF /HACCP Certified
Professional Trainings
University of Kansas –Warehousing Lay-out.
UPS-Transport HAZ MAT Training.
Microsoft Excel, Word, and Access –Element K Training. Microsoft Smart sheet Certified
Voxware –Voice Logics / Radio Frequency Implementation Red Prairie – Labor Standards Formatting; Implementation. Slot Optimizer, Manhattan Assoc. Warehouse Slotting software implementation Proof of Delivery – External/ Internal Delivery invoicing, Implementation Retalix (NCR) Point of Sale, Back Office Systems NetSuite
-ERP
Blue Yonder- WMS
Microsoft Dynamics Retail (*Implementation)
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