JOE GARZA

IT SPECIALIST

CONTACT

PROFILE

**** * **** *

West Valley City, UT 84128

Experienced self-directed individual with excellent computer and interpersonal communication skills. Performance-oriented with an in-depth understanding of Windows operating systems and computer networks. Focused on providing a world-class customer service experience utilizing the proper resources available and team work.

801-***-****

ad2m4h@r.postjobfree.com

EDUCATION

WORK EXPERIENCE

Self-Study

Senior Technical Support Engineer

Salt Lake City, UT

1999 – 2002

Symantec, CORP Lindon, UT 2009 - 2021

Earned CCNA Certification

Responsible for supporting customer base utilizing Altiris Notification Server/Symantec Management Platform as the product to manage computers, deliver software, gather inventory, and manage Microsoft and Adobe patches.

Earned MCSE and A+ Certifications

Troubleshoot Windows Server and Microsoft SQL Server performance and connectivity issues utilizing tools such as System Monitor (perfmon) to find system bottlenecks. Responsible for advising customers on how to resolve these bottlenecks by suggesting hardware upgrades, system modifications, and SQL Maintenance Plans.

Northern Arizona University

Flagstaff, AZ

1995 – 1997

Earned BA degree in History

Graduated Cum Laude with a 3.54 GPA

Utilize SQL Server Management Studio to query tables within our database to resolve customer issues, and to verify information seen within the Altiris/Symantec Management Console. Also create custom reports using SQL queries against our database resulting from customer requests.

Troubleshoot IIS related issues, including permissions, connectivity, application pools, virtual directories, Active Server Pages, ASP.NET, and SSL. Also review IIS logs and IIS status and error codes to help determine the root cause of customer problems.

SKILLS

Bilingual (Spanish)

Level II Helpdesk Support Specialist

Windows Operating Systems

eBay, Inc Draper, UT 2006 - 2008

Microsoft Office Suites

Responsible for configuring and maintaining the internal Information Technology Web Server, using Windows 2003 Server on an HP ProLiant server platform.

Active Directory

Microsoft SQL Server

Microsoft Internet Information Services (IIS)

Responsible for testing and implementing company Group Policy Objects, as related to the implementation of roaming profiles and folder redirection using the Group Policy Management Console.

Linux

Unix

Altiris Notification Server

Created, edited, and removed user phone extensions and voicemail using the Avaya Site Administrator for the Salt Lake City site.

Symantec Management Platform

LANDesk Management Suite

Troubleshot and repaired all printer related problems, configured, and managed the entire printer fleet using Web JetAdmin, and RMA’d any printer related hardware directly with HP.

VMware ESXi Server

Microsoft Hyper - V

PBX/Audix Administration

Avaya Site Administration

Dell Computer Certification

Level II Helpdesk Support Specialist

HP Printer Certification

Alsco Salt Lake City, UT 2005- 2006

Workforce Management

Created new Unix and Sendmail accounts on Redhat Linux, Sun Cobalt, and Sun Solaris Servers, utilizing the Webmin Remote Control utility and by using AniTa Terminal Emulator.

Installed Corporate Software utilizing LANDesk Management Suite 8.

Created and administered new and existing File and Print Shares on Sun Solaris Servers utilizing the Webmin Remote Control utility and by using AniTa Terminal Emulator.

Configured Cisco 2800 Routers for use at remote locations connecting to our network.

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