Property Manager Customer Service

Carlos Rivera

347-***-**** **********@*****.***

EXPERIENCE

Self-Employed, Queens NY — Landlord and Property Manager

JANUARY 2013- PRESENT

Manage operations and maintenance of properties. Advertising, showing, and leasing of units, including background checks. Collecting and keeping records of rental payments and expenses. Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service. Perform plumbing, mechanicals and general carpentry.

Time Warner Cable, New York NY — Intelligent Home Technician

JULY 2007 - October 2017

Install, repair, maintain, programed cable systems, telephone, wire and wireless network, CCTV, admittance control and alarm systems, wireless operated door lock, wireless thermostat, wireless boiler control, wireless flood detector, CO2/Smoke detector, hardwire and wireless night/day cameras and wireless electric outlet modular. Network all equipment to software application for access through Android, Apple and Window devices. Operate vehicles, hand tools, power tools, ladders, DSAM meters and leakage detection devices. Sell new services to clients, update existing customers. Disconnect and remove equipment from delinquent accounts. Handle VIP/High profile clients. Assist, trained and monitor co-workers.

Burns International Security Service Corp, New York NY — Security

Officer

MARCH 2004 - JULY 2007

Checked all personnel for proper IDs before entering facility. Reviewed and reported proper paperwork for any equipment leaving the facility. Supervised and trained other security officers. Made schedule changes due to called out officer. Monitor all surveillance cameras within the facility. Secured any offices that were left open. Monitor and secured any VIP’s entering and/or leaving the facility.

Millennium Protective Services, Baldwin NY— Security Officer

OCTOBER 2002 - FEBRUARY 2004

Provided a secure environment for families and females living in temporary housing facilities. Provided written documentation regarding condition of the facilities in a timely manner. Answered phones and forward to personnel. Monitor level security for high-risk individuals. Prevented risk to facility by checking visitors for proper ID. File police reports. Reported any suspicious activity to higher authority. Used detection devices for

SKILLS

Diagnostics / Configuration.

Customer and Personal Service

Complex Problem Solving

Network Defense and

Countermeasures

Window / Android / Apple

Troubleshooting

Network / Telecommunication

Monitoring / Repairing

Programing

Time Management

Up Selling and consultative selling

Blueprint reading and diagrams

CERTIFICATIONS / CERTIFICATES

CompTIA A+ Certified

SCTE BTS Certified

Broadband Digital Installer

Broadband Premise Installer

System Technician

Service Technician

Installer Technician

IP Voice

TECHNICAL SKILLS

Modems / Set-Top Converters / Wi-Fi Routers / Cat5 / Phone Jacks/ Coaxial / Digital / Multi-Meter / DSAM / CCTV / Linux / Cisco Routers / LAN / WAN / TCP / IP / NAT / DHCP / DNS / VPN / Voice Protocols

EDUCATION

Technical Career Institutes (TCI), New York NY — A.A.S. in Networking Technology(NET) GPA: 3.9

Bronx Community College, Bronx NY — Major in Computer Science

Fannie Lou Freedom H.S, Bronx NY — High School Diploma

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