Customer Service Graphic Design
Resume:
Ruben L. Quinones Sr.
El Mirage, Arizona 85335
ad2m2n@r.postjobfree.com
Objective
To obtain a rewarding and challenging position that will make full use of my various skills and abilities.
Education
1997-1999 Glendale Community College Glendale, AZ
Major: Computer Graphic Design
GPA: 3.2
1992-1995 Dysart High School El Mirage, AZ
GPA: 3.4
G.E.D
Work Experience
November 2022-December 2022 United States Postal Service El Mirage, AZ
Holiday Clerk Assistant (seasonal worker)
Conducted product inventories.
Distributed and scanned incoming and outgoing mail.
Removed mail from bins and placed into trays or containers.
Labeled and tied out mail for dispatch and other related duties for distribution.
Prepared work area loaded mail onto automated equipment and monitored mail flow.
Brought inventory discrepancies to the attention of the appropriate supervisor.
Maintained appearance of area assigned.
Performed additional duties as assigned per supervisor.
August 2021 – April 2022 American Dining Creations Surprise, AZ
Grill Cook
Prepped assigned food items.
Washed and cleaned raw food items.
Braised and grilled meat and vegetables with a high degree of skill.
Assisted in maintaining inventory by tracking, labeling, and replacing key ingredients.
Prepared meat and vegetables by slicing, cutting, shredding, and tenderizing them as needed.
Communicated with the head chef and wait staff to ensure the timely delivery of all meals.
Followed all relevant food health and safety guidelines.
Maintained a workstation that is both clean and sanitary.
Communicated with the restaurant manager about any kitchen supplies and upgrades that are
needed.
Provided a high level of prompt and friendly customer service.
Maintained a positive work environment.
December 2017 – March 2018 Sprouts Farmer Market Surprise, AZ
Deli Clerk
Prepared fresh and easy meals, while maintaining strict adherence to company recipes.
Properly cuts, wraps, and scale deli items.
Operated slicer, wrapping and cooking equipment
Assisted in maintaining all equipment is in safe working condition.
Knowledge in weekly ad items, gives customers direction of product location throughout the store.
Answered phones and takes special orders.
Observed temperatures within cooler and cases and reports failures to management.
Provided a high level of prompt and friendly customer service.
Cleaned and sanitized work area.
Maintained a positive work environment.
Assisted Deli Manager as needed.
September 2017 – December 2017 Kohl’s Surprise, AZ
Freight Associate
Performed merchandise processing techniques
Processed outgoing store-to-store transfers, recalls, and damages
Assisted management with scanning in all freight on the Palm Pilot and identified damaged/tampered boxes
Staged and sorted merchandise
Picked up hangers/sensors tags from cash wraps as needed
Assisted freight carrier driver with properly staging cartons by colored label
Prepared receiving area
Aided management in moving fixtures and other floor moves as needed
Alerted management when shipments arrived
September 2015 – January 2016 Texas Roadhouse Surprise, AZ
Rib Cook/Line Cook
Washed, cut, chopped, and sliced food items
Prepared and carved meats for cooking
Portioned, arranged, and garnished food
Seasoned and cooked food according to recipes or per customer requests
Weighed and Measured ingredients
Substituted for or assisted other cooks during emergencies or rush periods
Kept all products covered until needed
Handled recooks
Used timer for cooking seafood
Thoroughly cleaned kitchen area
Thoroughly cleaned and sanitized grill brush daily
Meet established cook-time standards
Followed recipes and procedures
Followed proper sanitation guidelines
Read tickets
Communicated effectively using the echo system
Demonstrated a sense of urgency
Worked well with team
September 2006 – May 2014 Arizona Department of Revenue Phoenix, AZ
Information Technology Specialist III
Provided Tier 2 technical support for AZDOR desktop hardware and software
computing environment. Provided hardware and software services to clients with
basic technology problems.
Responsible for the installation and support of all hardware and software for all
AZDOR location office.
Resolved desktop requests and inquiries.
Provided 1st call resolution support in conjunction with the IT Help Desk.
Assisted IT support groups by implementing and administering desktop computing
standards (e.g. software licensing, hardware and software standards, security, asset
acquisition and disposal, and system configuration.
Maintained an inventory of IT asset and performed updates to the IT asset management
database. Performed annual audits of assets in all AZDOR offices.
Coordinated desktop hardware and software acquisitions and upgrades to align with IT
Initiatives.
Provided computer hardware move coordination and support.
Provided technical support services via email, phone, remote sessions and in person.
Directly interacted with end user customers to resolve local and network related issues.
Responsible for diagnosing and troubleshooting hardware, software, and connectivity
issues.
June 2000 – September 2006 Arizona Department of Revenue Phoenix, AZ
Information Technology Specialist II
Resolved desktop requests and inquiries.
Provided 1st call resolution support in conjunction with the IT Help Desk.
Assisted IT support groups by implementing and administering desktop computing
standards (e.g. software licensing, hardware and software standards, security, asset
acquisition and disposal, and system configuration.
Maintained an inventory of IT asset and performed updates to the IT asset management
database. Performed annual audits of assets in all AZDOR offices.
Coordinated desktop hardware and software acquisitions and upgrades to align with IT
Initiatives.
Provided computer hardware move coordination and support.
Provided technical support services via email, phone, remote sessions and in person.
Directly interacted with end user customers to resolve local and network related issues.
Responsible for diagnosing and troubleshooting hardware, software, and connectivity
issues.
June 1996 – June 2000 Arizona Department of Revenue Phoenix, AZ
Examiner Technician II (Electronic Filing)
Utilized Tax Preparation software (Taxwise) to create employee Fed/State return for
transmission to the Internal Revenue Service. Assisted employees with validation
and edit problems associated with the employee e-file program. Researched and
resolved Internal Revenue Service electronic return rejects.
Responded to private sector software developer inquiries and researched issues
associated with software specifications, transmissions, acknowledgments, and
testing for the Fed/State Electronic Filing Program.
Provided guidance and problem resolution to Electronic Return Originators (ERO)
and taxpayers.
Developed and maintain internal processing procedures for signature documents
and payments required by the electronic filing program.
Monitored e-file program compliance and issued performance demand notices to
delinquent EROs.
Maintained a data bank of EROs registered with AZDOR.
Responded to requests for information and assistance from Internal Revenue Service,
software developers, tax practitioners, taxpayers, and internal customers utilizing
e-file (LAN and Internet), voice, fax, or written correspondence. Assisted
taxpayers with on-line filing process. This included 7 different web products
(TurboTax, Taxcut, Preptax, etc.)
Trained, directed and monitored the work of temporary employees.
Researched automation needs and make recommendations to the e-file coordinator.
Jan. 1996 – May 1996 Arizona Department of Revenue Phoenix, AZ
Clerk Typist II
Reviewed and corrected tax forms for accuracy and completeness.
Serialized no-money documents.
Entered past due checks into CACS system.
Researched and identified proper account numbers for checks and money orders
stubs without proper identification.
References
Fabian Avila
Cook
Rudy Vasquez
Pest Control Specialist
Thomas Cochran
Arizona Regional Manager
Connie Vasquez
Registered Nurse
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