Support Specialist Entry Level

TAMARA WRIGHT

Grovetown, Ga Remote/Onsite 708-***-**** ******.**********@*****.*** linkedin.com/in/tamarawright1974

SUMMARY

Enthusiastic IT Instructor and US Army Veteran of 21 years. Presently hold an Active Secret Clearance. Gained experience in Operating Systems, Active Directory, hardware, and software maintenance while in the military. Demonstrated exceptional professional skills by expertly handling calls, mails, messages, and maintaining files. Recently completed the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications with ACI Learning.

SKILLS

Positive Attitude

Critical Thinking

Communication

Conflict Management

EDUCATION

Colorado Technical University Denver, CO

Bachelor of Science in Information Technology Completion Date: December 2017

TECHNICAL TRAINING

ACI Learning Virtual Campus

Computer User Support Specialist (CUSS) Program Completion Date: December 2023

United States Army Completion Date: 16 January 2016

Windows Operating Systems Remote Desktop Service Call Center Triage

Computer Hardware and Software Desktop and Laptop repair Telephone Control Officer

Internet Setup and Repair Operating Systems Share Point Manager

Active Directory Customer Service Content Manager

Microsoft Office 365 Virtual Migration WIN-T

CERTIFICATIONS

People Cert ITIL 4 Foundation Certification In Progress

CompTIA A+ Certification In Progress

CompTIA Security+ Certification In Progress

CompTIA Network+ Certification In Progress

PROFESSIONAL EXPERIENCE

551st Signal Battalion / IT Instructor Fort Gordon, Ga

MOI-MAG / Information Chief Kabul, Afghanistan

IT Instructor March 2011 – January 2016

Instructed 2400+ students in classroom settings, including Initial Entry Training (IET), international, and reclassification students to obtain the job titles for Information Analyst.

Conducted exams and evaluated students for Information Analyst (25B) certification using windows 2007

Aided in the design and implementation of the Information Assurance course material that was recognized by the Committee of National Security Systems

Maintained 100% accountability of $100,000 of network, computers, and computer related equipment by conducting daily inventory to always ensure availability and readiness.

Migrated over 105 end-user systems to the latest version of MS Windows

Key member in facilitating the move to camp International Security Assistance Force (ISAF) of over 1500 computer systems during the closure of Camp Eggers.

Technical oversight for 30 personnel that delivered outstanding communications support to 15 General Officers, 28 directorates, and over 3000 Coalition partners.

Demonstrated exceptional stamina and willingness to excel; routinely worked more than 12 to 14 hours a day with unmatched productivity and dynamic results.

Configured TCP/IP addressing on clients’ PCs as well as DHCP server.

194th Armor Brigade / Information Management Officer Fort Knox, KY

J2 Task Force 134 / J2 Database Manager (Deployment) Baghdad, Iraq July 2007 – March 2011

Oversaw Help Desk operations to include researching answers, troubleshooting problems, and maintaining Local Area Network (LAN) performance.

Responsible for the security and placement of over $150,000 worth of automation equipment to include servers and user workstations.

Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.

Supported and maintained 194th Armor Brigade Active Directory containing over 2700 users.

Repaired and replaced hardware, including removable media, fans, CMOS batteries, hard drives, power supply, expansion cards, memory cards, computer cases, etc.

Ensured that data was properly categorized to allow efficient assessment by intelligence personnel to answer the Commanding General’s Priority Intelligence Requirements (PIR) during deployment to Baghdad, Iraq

Maintained accountability of over $30, 000 worth of automation hardware and software during deployment to Baghdad, Iraq

Performed daily duties to include intense support issues as well as being immediate direct support for seven training battalions in a 2700 user network.

Was responsible for the security and placement of over $150, 000 worth of automation equipment to include servers and user workstations.

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MILITARY AWARDS

Awards: Campaign Medal (2); JSCM (2); ACM; JSAM (2); AAM (3); JMUA (2); AGCM (6)

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