Customer Service Representative

Brian Bell

Email: *****.*********@*****.*** Mobile: 925-***-****

PROFESSIONAL SUMMARY:

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.

SKILLS

• Report Generation • Product Knowledge • Product Sales

• Customer Orders Management • Consultative Sales • Service Upselling

• Complaint Resolution • Computer Proficiency • Order Fulfillment

• Customer Retention • Order Processing • Excellent Communication

• Price Quotes • Retail Support • Account Management

WORK HISTORY

Customer Service Sales 03/2021 to 11/2023

Curtis Blueline, Dublin, CA

• Processed customer orders and inquiries via phone, email, and, in-person

• Promoted new products and services to existing customers, driving revenue growth and satisfaction.

• Prepared quotes for individual customers and department accounts

• Create new customer accounts.

• Stocking, ordering and maintaining inventory for store.

• Responsible for will call orders and pickups.

• Point of sales

*Additional duties included armor, holster and uniform sizing and fitting in accordance with customer specifications.

Customer Service Specialist 01/2003 – 03/2021

LN Curtis & Sons, Oakland, CA

• Managed Will Call / store for firefighters, emergency responders, contractors and non-civil service customers.

• Responsible for will call orders and pickups.

• Point of sales

• Performed sizing for firefighter PPE (personal protective equipment)

• Scheduled service for firefighting equipment i.e. Hose, Jaws of life tools, flashlights, SCBA testing, PPE, etc.

• Prepared quotes for individual customers and department accounts

• Create new customer accounts.

• Stocking, ordering and maintaining inventory for store.

EDUCATION

Diablo Valley College (DVC)

Business And General Studies

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