TED SHAPIRO

* ***** ****, ********, *******, N*P 1A0

Cell: 519-***-****

ad2m1z@r.postjobfree.com

Employment History

Municipality of Chatham-Kent 2022 to 2023

Riverview Gardens Long-term Care Centre, Chatham, Ontario (short-term contract)

COVID 19 Screener and Tester

Responsible for Screening and Testing of all Employees, Visitors and Service Providers entering the premises.

Regular Cleaning and Sanitizing of all public areas.

Maintaining Data Bases of Testing Results and Requirements.

Access Control and Assisting Residents when required.

SERCO Canada Inc., DriveTest Centre, Chatham, Ontario

Customer Service Agent (COVID Screener) 2022 (short-term contract)

Responsible for the screening of all visitors to the centre for possible COVID exposure.

Access Control and initial intake for customers seeking drive tests, written tests and general license inquiries.

Liquor Control Board of Ontario (LCBO), Chatham, Ontario 2021 (Seasonal)

Customer Service Representative

Assist Customers with finding desired liquor, coolers, and beer.

Providing Customers with suggestions and product information.

Processing transactions at the cash register.

Stocking of shelves and facing of products.

Checking and validating I.D. for legal purchase of alcohol.

St. Clair Catholic District School Board, Wallaceburg, Ontario 2020 to 2021

Adult Supervisor

Responsible for the safety and security of students at St. Anne Catholic School in Blenheim.

Maintained strict COVID protocol for all students being supervised during lunch and recess breaks.

Concentrix Corporation, Chatham, Ontario 2015 to 2020

Universal Consumer Relations Representative (Chrysler Corp., U.S.)

Responsible for taking calls from vehicle owners regarding service campaigns, requests for reimbursement, parts inquiries, vehicle recalls, parts coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues.

Resolved Customer complaints and review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures.

Act as a liaison with CR team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues.

For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval.

Lambton Kent District School Board, Chatham, Ontario 2012 to 2015

Casual Custodian

Employed as a part-time (“casual” on-call) custodian in local public and high schools in the Chatham region.

Duties involve cleaning and maintaining of classrooms, washrooms, offices, and common areas of the schools.

Received WHMIS training as well as proper use of dust mask training, etc.

TED SHAPIRO

8 Mango Lane, BLENHEIM, Ontario, N0P 1A0

Cell: 519-***-****

ad2m1z@r.postjobfree.com

North American Security Services (NASS), Toronto, Ontario 2005 to 2011

Senior Toronto Contract Manager

Responsible for the direct management of major security guard contracts in the G.T.A.

Managed a guard staff in excess of 200 officers and supervisors.

Responsible for all aspects of recruiting, hiring, training, performance evaluation, health and safety (WSIB, WHMIS, etc.) matters, and scheduling of all officers within the assigned Toronto Portfolio.

Acted as direct contact for all clients within the portfolio, through monthly Operations Meetings and regular site visits, as well union matters related to assigned sites and officers.

Handled all requests for “Specials” (short-term extra guard services).

Effectively managed the Mobile Division within the G.T.A.

Maintained low employee turnover and overtime on a consistent basis.

Created training modules and presented regular officer workshops in such areas as: WSIB; client-relations; Officer Duties, Responsibilities and Liabilities; Powers of Arrest; Trespass to Property Act; Security Guard and Private Investigators Act; Report Writing; Vehicle Theft and Investigation.

Self-employed, Toronto, Ontario 2004 to 2005

ESL Tutor

Engaged as a private English Tutor in the community.

Assist with remedial help for new arrivals to Canada, as well as extra-curricular English teaching for students in need of assistance.

Able to plan and teach English vocabulary, reading, grammar, etc., to a variety of different ESL competency levels, resulting in extensive concrete, visible growth of the students' abilities.

Hilton Suites, Toronto/Markham Conference Centre and Spa, Markham, Ontario 2000 to 2003

Senior Security Officer

Provided first-response medical aid to hotel guests and employees, up to and including C.P.R.

Investigated noise, theft and all matters of complaints or inquiries made by the hotel’s guests.

Trained new officers in all matters of hotel security and fire prevention.

Liaised with local police and fire authorities regarding staff and guest safety.

Monitored compliance with, and enforced policies and prevention procedures regarding fire and safety regulations pertaining to hotel employees, guests and hotel assets.

Educational Profile

University of Waterloo, Centre for Extended Learning, Waterloo, Ontario 2011- 2013

Completed on-line courses in the areas of Supervision and Management

Benns International Schools, Toronto, Ontario 2003 - 2004

Certificate, TESL (Teaching English as a Second Language)

York University, Toronto, Ontario 1992 - 1995

B.A.

References available upon request.

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