Christopher deschamps

514-***-****

ad2m1a@r.postjobfree.com

Objective: To be part of your organization to lead and oversee as an IT Infrastructure Analyst or similar.

Professional Caracteristics

Great communicator

Low stress level

Excellent management skills and to work under pressure

Sense of initiative

IT Management skills

20+ years in Information Technology (10 as an IT Manager).

Excellent motivator, natural coach, and a great ability to calm a situation by reducing stressful situations.

Create / Reinforce processes and policies.

Strategic analysis of talent and the flow of escalations.

IT Financial budget responsibilities

Major Incident, Change & Problem Management expertise

Cultivate, lead, motivate through honest leadership

The ability to work with multiple IT technologies and divisions from around the globe

Work Experience

Société Générale, Montreal jul 2018-present

Sr. Infrastructure Production Manager

Manage a team locally with travel to Paris

Lead conference calls, send communications on major incidents on global applications

To follow up, coordinate and prepare Paris / EMEA infrastructure weekends as per SLAs

Responsible for Application support demands (business impacts, SLA breaches, major incidents, Problem and Change management)

Overlooking for IT budgets

Incident reviews, responsible for performance evaluation, professional development, etc

CGI, Montreal feb 2017-jul 2018

IT Major Incident Manager

Managing critical severity incidents

Receive and handle Major incidents for support following agreed procedures for Mission Critical applications

Manage unresolved severity 1 and 2 incidents and requests referred to internal and external support teams until resolution and provide regular updates to various clients

Provide outage notifications to clients’ executive management during major outages

Participate in review sessions for various accounts and communicate with customer (written, verbally, face-to-face)

Genatec, Ville St-Laurent aug-dec 2016

IT Service Manager (temporary replacement)

Managing 20 employees

Responsible for Operations, Purchasing and Dispatch of IT

Bank BNP Paribas, Montreal 2011-2016

IT Service Desk Manager / IT Project Coordinator

Leading 10 employees servicing 600 users in Canada in a strictly-applied security environment

Responsible for Incidents, Requests and Problems 24h a day following ITIL standard

Implementation of documentations, plans, client-satisfaction-initiatives and projects

Responsible for Change Management processes and the follow-through of disasters

Hiring/firing, coaching and appraisals of employees

Responsible for 3000 tickets per month

Trips to NY, Toronto and Calgary for meetings and visits with my team

A few proud projects were: Responsible for a 150-user move to a new building including the coordination of server installations and rack mounting, cable management and telephony duties. Was responsible for the migration of 600+ users from Windows XP to Windows 7 working with Application Developpers.

Bain Magique, St Eustache 2010-2011

Sr. Network Administrator / IT Manager (replacement)

Responsible of IT 55 stores in north America

Management of 4 employees

Convert 50+ servers to VMware

Aimia/ Groupe Aeroplan, Montreal 2005-2010

IT Analyst level 1, 2 and 3 / IT Administrator

Maintain all IT services for a 500-user enterprise (200 in Toronto)

Level 1, 2 and 3 support

Maintain Active Directory

Implied in all IT projects

Vendor communication

O' Sullivan College, Montreal 2001-2005

Network Administrator

Main point of contact for all IT

Implement and maintain college’s website

Securely deploy software to student PCs

Certifications

Canada Security Clearance 2017

VMware VSphere 5.1 2012

Certification ITIL v.2011 2016

Blackberry BES Administration 2010

CDI College of Business and Technology (AEC) 2001

A+ Certified Technician 2001

Dawson College (Comp Sc) 2000

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