MICHAEL J. LYONS, PMP

NY, NY

ad2lzp@r.postjobfree.com

https://www.linkedin.com/in/michael-lyons-ild/

Professional Experience

Computacenter

July 2021 - Present

Sr Program/Project Manager

●Senior Program Manager for the Moderna Pharmaceuticals Contracted Network, A/V & Data Center Scope worldwide

As the senior program manager, led a team of 5 Project Managers and 2 project coordinators across 28 global sites, fostering collaboration, driving performance, and ensuring consistency in project execution

Introduced a standardized project management methodology that encompassed reporting procedures, scheduling practices, and artifact maintenance, enhancing project team cohesion and productivity

Developed and implemented comprehensive dashboard reporting utilizing Smartsheet and Power BI, providing senior stakeholders with real-time visibility into project progress, key metrics, and potential roadblocks

Facilitated informed decision-making and proactive issue resolution by delivering accurate and accessible project updates to senior leadership

Directed and presented senior stakeholder presentations, showcasing project status, milestones, risks, and mitigation strategies, resulting in well-informed executive decisions and project prioritization

●Primary Project Manager for the Moderna Pharmaceuticals Contracted Network & Data Center Scope in the Headquarters, as well as the Greater Boston Area Labs

Created and maintained critical project artifacts such as project plans, RACI matrices, RAID logs, contact lists, and risk registers, contributing to a transparent and organized project environment

Implemented "get to green" action plans and documentation, resulting in streamlined project progress and timely issue resolution

Successfully orchestrated the installation, testing, and go-live of comprehensive data center infrastructure components, including MDF, IDF, Wi-Fi, Compute & Storage (VMWare), and WAN & LAN (Cisco) environments

Ensured quality of work in data center infrastructure and wiring, optimizing the operational efficiency and reliability of critical systems

WarnerMedia

New York, NY

May 2018 – July 2021

Portfolio/Program Manager

●Implementation of Operational Excellence and Dashboarding

Spearheaded the design and implementation of KPI dashboards utilizing Data Lake and Collaborative technologies, driving operational excellence for HBOMax streaming service

Managed the migration of data circuits from various lines of business to AT&T, optimizing network infrastructure and enhancing service delivery

Achieved a 20% reduction in incident response time through real-time monitoring and actionable insights from the KPI dashboards

●Global Project Management Leadership

Successfully coordinated cross-functional teams spanning NA, EMEA, APAC, and LATAM regions, ensuring alignment and execution of global initiatives

Led and facilitated projects using Waterfall, Hybrid, and Agile methodologies, resulting in an average 15% improvement in project completion timelines

●Strategic ServiceNow Platform Ownership

Acted as the ServiceNow platform owner, overseeing client management, vendor relations, operations, configurations, business processes, and training

Enhanced operational efficiency by 25% through process automation and improved incident resolution workflows within the ServiceNow platform.

●Progress Reporting and Stakeholder Engagement

Provided impactful progress reports to CIO levels for both WM & AT&T, enabling informed decision-making and alignment with strategic goals.

Delivered weekly presentations to CIO and SVP groups for each WarnerMedia Business Group, resulting in a 30% reduction in project-related escalations

●Data Center Migration and Transformation

Successfully led the migration and transformation of legacy data centers for WarnerMedia, CNN, Turner, HBO, and Warner Brothers to a co-location at 30 Hudson Yards

Oversaw the commissioning of new Co-Lo data centers, leading to a 40% increase in data center efficiency and reduced operational costs.

Managed the retirement of 4 data centers and 3000 data center devices, resulting in a 15% reduction in operational overhead

●Hybrid Virtualization and Cloud Integration

Direct Management of Engineering & Development Teams in the Integration of the Hybrid Cloud/ VMWare Environment

Achieved a 30% cost reduction by implementing VMWare hybrid virtualization of systems using cloud providers MS Azure, Google, and AWS

Streamlined migration processes and day 0/1/2 support planning, resulting in a 25% improvement in system availability during migration

●Stakeholder Communication and Reporting

Established streamlined executive reporting via JIRA, Confluence, ServiceNow, and MS Project, enhancing transparency and communication with senior management

Presented project updates to CIO and SVP groups, contributing to increased stakeholder satisfaction and alignment

NBC Universal

New York, NY

April 2014 – May 2018

Portfolio Manager– Infrastructure, Business Services & Information Security

●Strategic Portfolio Management Leadership

oLed and managed cross-functional teams within the corporate-wide Infrastructure PMO, Information Security, and Service Delivery management, ensuring alignment with NBCU's technology objectives

oSuccessfully established program reporting, processes, and governance for the entire NBCU Technology Organization, marking the inception of the first Project Portfolio Management Org post-GE divestiture

●Cloud Transition and Vendor Management

oSuccessfully orchestrated the seamless transition of infrastructure operations to a cloud-based managed service provider environment, adopting IAAS, SAAS, and PAAS models

oManaged MSP and cloud services, including Amazon AWS, ServiceNow, Microsoft Azure, O365, and SharePoint, resulting in a 25% reduction in operational costs

●Project Prioritization and Financial Management

oCollaborated with the demand manager to streamline the ServiceNow pipeline and financials, enabling efficient review and prioritization of projects

oEnsured optimal allocation of resources and budget, resulting in a 15% increase in project efficiency and on-time delivery

●Portfolio and Budget Management

oProvided comprehensive portfolio management for NBCU's $300M capital growth and refresh budget, facilitating a 20% improvement in budget utilization and alignment with strategic goals

oDeveloped and presented monthly CIO reviews of the entire portfolio, fostering open communication channels between PM, SVP, and CIO levels.

oFocused upon Strategic Relationship Building and Stakeholder Engagement

oFostered strong relationships with NBCU Lead CIO, 13 SVPs, CISOs, and CIOs of NBCU Operations & Technology orgs, ensuring seamless collaboration and alignment of technology initiatives

oFacilitated improved communication across groups through the implementation of a portfolio communication model, resulting in a 30% reduction in miscommunication-related project delays

●Standardization and Process Improvement

oDirected the PMO council in the development and refinement of NBCU Project Management Standards & Practices for both waterfall and agile projects post-GE divestiture, leading to a 25% increase in project success rate

oProvided extensive analysis to senior leadership, including cross-organizational impact reports, application rationalization, user satisfaction surveys, and project metric studies, enabling data-driven strategic decision-making

oSuccessfully implemented Microsoft Project Server across the entire NBCU PMO organization, conducting demonstrations, coordinating training, and collecting end-user feedback, resulting in a 40% increase in project visibility and control

●Directed Project Selection and Implementation

oDirected the infrastructure security project selection for 2016, 2017, and 2018, employing a strategic impact matrix, stack ranking of projects, and leadership LRP analysis, resulting in a 20% improvement in security posture

AT&T

Piscataway, NJ

November 2004 – April 2014

Technical Project/Program Manager

●Project Management of E-Maintenance Solution Implementations

oLed coordination and facilitation efforts to connect large corporate clients to the AT&T Business Direct E-Maintenance Solution, enhancing client service delivery and issue resolution

oManaged multiple concurrent projects through the complete lifecycle, utilizing PMI PMBOK, SDLC, Waterfall, Agile, and ITIL methodologies, resulting in a 15% increase in project efficiency

oDirected a $44M capitalized network implementation for the City of Detroit Water Department, delivering ahead of schedule and $3.5M under budget, earning special recognition from the Senior VP of Managed Services

oAchieved a 10% improvement in project margins and a 20% reduction in project delivery time through meticulous planning and execution.

●Client Management and Stakeholder Engagement

oSuccessfully managed and engaged high-profile clients such as Goldman Sachs, BHP Billiton Minerals, and IBM, resulting in an increase in client satisfaction and repeat business

●Global Team Leadership and Vendor Engagement

oManaged worldwide teams using the "Follow the Sun" model, overseeing multiple concurrent projects and ensuring seamless communication and collaboration

oProvided After-Hours & Weekend Management of deliverables

oSuccessfully engaged multiple vendors for concurrent projects and sites, achieving a 15% reduction in procurement cycle time

●Risk and Resource Management

oImplemented effective risk management strategies, leading to a 20% reduction in project risks and issues through comprehensive risk registers and RAID logs

oEfficiently managed project resources and optimized allocation, resulting in a 10% improvement in resource utilization

●Strategic Project Planning and Execution

oDemonstrated proficiency in creating project plans, schedule management, budget baselines, and cost management plans, resulting in a 15% increase in project accuracy and delivery

●Client Relationship Building and Training

oEstablished strong client relationships as the primary point of contact

oProvided systems and tool training for clients and VIPs, enhancing client self-sufficiency and satisfaction

●Quality Control and Process Improvement

oImplemented quality baselines and MDS for ticketing systems, improving process efficiency by 20% and reducing ticket resolution time by 15%

●Complex Network Migration Management

oTechnical Program Manager for the migration of AT&T IP Backbone Network from Cisco to a Hybrid Cisco/Juniper Solution, ensuring seamless integration and zero network disruptions

Skills

Excel

Outlook

PowerPoint

Visio

Word

Windows

MAC

Google Suite

Clarify

Primavera P6

Jira

Smartsheet

Power BI

MS Project

ServiceNow

Salesforce

Oracle

Cisco

VMWare

Azure

AWS

Cloud Computing

Scrum Master

RACI, RAID, WBS, Gantt, Project Plan Creation

Waterfall Methodology

Kanban

Trello

Slack

Education

Thomas Edison State

B.A. – Liberal Arts

May 2008

Project Management Institute

PMP certified (current)

April 2012

Cisco Certified Network Associate

June 2003

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