Earl C. Ruffin Jr

**** *. **** **** **** #*D

Chicago, Il. 60615

773-***-**** cell

ad2lyj@r.postjobfree.com

Work History

WellBe Senior Medical Services - 10/31/2022 to Present

Engagement Specialist

Call Center environment

Calling members of Aetna, Medical Mutual, and Anthem to inform, educate and process their new updated healthcare plan.

State of Illinois Department of Rehabilitation - 08/2014 to Present

Personal Assistant

•Assist disabled persons with everyday living

•Bill payments, cleaning (personal and home), cooking

•Companionship and assisting with other duties as needed.

•Doctor’s appointments, health club assistance and exercise

State of Illinois Department of Employment Security

Intake Specialist /Fraud Investigator 5/2020 to 8/2022

•Assisted with old and new claims for UI, PUA, extra benefits and Extended benefits.

•Updated accounts and provided information regarding eligibility.

•Backdated claims and informed of decisions regarding denial of benefits.

•Verification of an individual’s Identity and employment wages

•Documentation submitted by employers and/or individuals, are used to determine benefits or not

Evolent Health Inc. 8/2020 to 10/2020

Customer Service Representative

•Assisting clients with enrollment, eligibility, health plan types.

•Changed plans, updated records, provided information regarding benefits for different health plans.

• Provided Health care plans for individuals in the State of Washington and Alaska.

SMS Assist - Dispatcher 09/2019 to 04/2020

•Dispatcher for a Maintenance Company for 20 states (PetSmart, JP Chase, Family Dollar, etc.)

•Multiple outbound calls were made to qualify Workorders. Microsoft Word, Order Entry, Excel and Microsoft Outlook are some of the skills I utilize daily.

•Laid off due to COVID – 19

Enova International – Customer Support Agent 02/2018 to 10/2018

•Call Center for residents of the United Kingdom

•Payday and Installment loans

•Upgrade Sales and provide general information, i.e., requirements for loan,

•Verify, Update, investigate, initiate loan process.

Informis Health Solutions – Member Service rep 8/2017 to 1/2018

•Call Center environment

•Assist members during Annual Enrollment Period

•Update member’s accounts.

•verifications and assist with changing medical plan, PCP’s and Medical groups

Chicago Public School Warehouse – Team lead 5/2014 to 8/2014

•Scanned and entered data into the CPS computer system

•Leading a team of 5.

Cook County Board of Elections – Equipment Technician 2/2014 to 3/2014

•Repaired, replaced or trouble-shooting voting equipment

•Supplied any additional help as needed throughout townships.

Home Physicians – Scheduler 10/2013 to 12/2013

•Contacted patients of medical provider and scheduled home examinations.

Chicago Public School Warehouse – team lead 5/20013 to 8/2013

•Team Lead of Clerical workers – Provided data input to CPS compute

•Scanned and entered data into the CPS computer system while leading a team of 5.

Chicago Association of Realtors – Information Specialist 11/2012 to 02/2013

•Call center environment for C.A.R.

•Assisted members with requests for billing problems, dues and fees, class availability.

Windermere House and Del Prado Apartments –Customer Service Rep/Front Desk Agent

09/2012 to 11/2012

•Front Desk Clerk

•Security & Maintenance facilitating

•Move-ins/Check-outs & Mail delivery

Education

•Kenwood Academy High School

•Harold Washington College

•University of Phoenix

•Chicago State University

•Contact Tracing Certification

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