SUMMARY

CSM, PMI-ACP, PMP, CSPO, ITIL, Six Sigma and MS Azure certified adaptive project manager experienced in applying project management methodologies in a functional matrix dynamic while supporting and managing international accounts. Experienced in global and virtual environments. Well-versed in project change management. Proficient in several project management functional areas across financial services.

PROFESSIONAL EXPERIENCE

Diversant/Innova Solutions at Wells Fargo (remote contract position)

Senior Project Manager

Commercial Change Delivery, Commercial Banking Shared Services

November 2021 – November 2023

Provided PM services for data remediation efforts

oCreated project plans for audit and other high-priority responses

Collaborate with control, business, and technology partners

oCreated communication plans

oCreated risk management plans

Manage RAID log

oMonitored remediation progress

oProvided status reports to senior and executive leadership teams

Modis at Truist (remote contract position)

Senior Project Manager

Mortgage Servicing, Merger of Equals (MOE) Program, Change Execution

January 2021 – November 2021

Project Lead on MOE (Merger of Equals) Program

oIncident coordinator/control room lead for dress rehearsals and live systems conversion event

Workstream lead for platform integration program

oMerged two heritage mortgage servicing platform (MSP) systems

oIntegrated project plans with overall MOE program

oManaged workstream RAIDD to accurately identify, manage, and track risks, actions, issues, dependencies, and decisions

oIdentified and manage cross functional impacts and collaboration needs

Testing Management

oManaged testing cycles with MSP vendor

7 platform testing cycles

2 end to end testing cycles

oCollaborated with Enterprise Information Services team to remediate issues discovered during testing

Apex Systems at Wells Fargo (remote contract position)

Business Systems Consultant V/Project Manager

Network Security Infrastructure Engineering, Firewall Team

December 2018 – February 2020

Created and updated work requests in @Work workforce management system

Analyzed performance data to create and improve workload management processes

Led project to improve SLA compliance (improved from 25 to 95% in 3 months)

Used workforce management system reports to analyze and improve engineer efficiency

Identified training needs, needs for process improvement

Routed routine, problem, and emergency tickets to network security infrastructure engineering personnel

Vendor engagement

Apex Systems Inc at Wells Fargo (remote contract position)

Business System Consultant IV/Project Manager

Enterprise Business Technologies

February 2018 – December 2018

Successfully led project using agile methodologies to implement target operating model for 17 service management platform technologies

•Worked with service leads to identify process improvement opportunities

•Worked with Technology Management team to identify and correct redundancies and bottlenecks in processes

•Actively monitored risk and issues, tracking responses and results

Created and managed SharePoint document repository (group administrator)

Verizon Enterprise Solutions Cary, NC

Project Coordinator/Manager

March 2015 – April 2017

Led disaster recovery program for large, international client; activities included testing, planning, and implementation

Managed Vodafone site transformation portfolio

oProject involved transition from Vodafone (UK) services to Verizon for large, complex international account

Trained new resources and develop method of procedure for enterprise tools and systems; maintain SharePoint training document repository

oAssigned and monitored responsibilities for new resources

Managed Center of Excellence National Grid US/UK portfolio work-stream valued at ~$200K

Performed full lifecycle/end-to-end project management for a complex global account

Managed and facilitated highly visible complex documentation through National Grid CAB/TAB resulting in over 100 approved changes

Developed project method of procedures for SharePoint, PMIS and data archiving increasing team efficiency for Kaiser Permanente

Worked with executive-level stakeholders for the creation of portfolio dashboard for performance reporting metrics

EDUCATION

BOSTON UNIVERSITY

Master of Science in Project Management - 2015

UNIVERSITY OF PHOENIX

Bachelor of Science in Business Management - 2012

PROFESSIONAL CERTIFICATIONS

Microsoft Certified: Azure Fundamentals (2023) (1A1C35F2BD3196C2)

Council for Six Sigma Certification Certified White Belt (2023) (oXY6JqtMJb)

Certified Scrum Product Owner (2023) (001245174)

Certified Scrum Master (2021) (001245174)

PMI-ACP (2020) (2747428)

PMP (2018) (#2271383)

ITIL v3 Foundations (2016) (Alexos#GR750222386AS)

SOFTWARE EXPERIENCE

MS Office (Word, Excel, PowerPoint, Access, Outlook, Visio, Project, SharePoint, Teams), MS Azure

SAP, WebEx, Clarity PPM, Skype for Business

Smartsheet, Jive, Box, Spark, Jabber

ServiceNow

JIRA, Confluence, Kanban

AWARDS, HONORS, AND ORGANIZATIONS

Verizon Spotlight Award for Core Values – Going above and beyond (December 2016)

Verizon Peer-to-Peer Award Winner (November 2016)

Member, Project Management Institute

Contact this candidate