Data Entry Customer Service

JENNIFER SHAFFER

TAMPA, FL 336-***-**** ********@*****.***

PROFESSIONAL CAREER SUMMARY:

Skilled Professional, seeking to obtain a professional Healthcare, billing, data entry, patient services, enrollment, and claims position to leverage and implement my knowledge, skills, and experience. Skilled in data entry, medical billing, and clerical aspects. Knowledge of information reconciliation, word processing, data verification, data compilation, alphanumeric entry, data analysis, clerical support, filing, customer service, billing, data entry, quality control, research, and medical terminology.

PROFESSIONAL EMPLOYMENT HISTORY:

Proven ability to work in a remote working environment that required the support of project objectives.

Consistently maintained a streamlined process by adhering to company’s policies and procedures.

Proactively delivered exceptional customer service, offered valuable resource information, and addressed inquiries promptly and courteously.

Conduct comprehensive research by collecting, translating, and analyzing data of routine front-end billing issues and performing data entry to input information with high accuracy and efficiently.

Helped with the disaster recovery efforts that required timely and effective responses when handling critical circumstances, while working collaboratively with fellow team members.

Insured compassionate support for stakeholders with empathy and professionalism.

Resolved duplicate IRS/tax documents and returns utilizing effective problem solving and decision-making techniques that resulted in the minimization of errors and enhancement of efficiency.

Efficiently verified information using multiple systems and screens to ensure accuracy and integrity.

Maintained an organized and updated client database of accessible information for smooth operations.

Effectively provided clerical assistance to streamline day-to-day operations with team members.

Experienced in registration intake, administrative support, and demographic data management.

PROFESSIONAL EXPERIENCE:

Disaster Recovery Specialist, FEMA, 2022 – 2022

Researcher, TCDI, 2020 – Present

Amended Returns Representative – Data Entry, Paychex, 2021 – 2022

Healthcare Billing Specialist, LabCorp, 2016 – 2017

Clerical Assistant – Data Entry, Egerton Law Firm, 2012 – 2013

Clinical Assistant, City of Portland, Children's Oral Health Program, 2006 – 2008

Billing Clerk, Per-Se Technologies, Southern Maine Radiology, 2002 – 2004

Clerical Assistant, Mainely Small Business, 2000 – 2008

Ticket Agent, Prince of Fundy Cruises, Scotia Prince Cruises, 1998 – 2001

PROFESSIONAL EDUCATION:

Associate In Science – Medical Office & Administration/Billing & Coding Candidate, Guilford Technical Community College, Graduating May 2024

High School Diploma, Deering High School, 1997

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