Customer Service Support Specialist

Susan M Theodore

***** **** ***, ************, ** 49404 616-***-**** **************@*****.***

NMLS #1859740 Licensed Resident Producer #19221674 Notary Public CHARACTER STRENGTHS

Excellent attention to detail; self-motivated; able to effectively prioritize tasks and organize schedules

Significant experience with mortgages and mortgage processing

Excellent customer service ethics; strong team player

Great interpersonal and oral communication skills

Fluent in many software systems including Wintrack, Fast, RamQuest/File Scan, Gold and Mortgage Cadence, Title Soft/World Docs, Ramquest, SnapDocs

WORK EXPERIENCE

Escrow Closer Specialist Boston National Title March 2021 to present

Scheduling for lenders

Day to day contact with borrowers, notaries and lenders

Creating and approving Closing Disclosers

Verifying property Taxes

Reviewing and uploading lender documents to notaries for closing Funding Specialist Tata Consultant Services January 2021 to March 2021

Remotely training

Funding for private lender

Escrow Assistant Closer Best Homes Title LLC 2019 to 2021

Closer for refinance mortgages

In charge of wires for lender and borrowers’ funds plus wire outs for payoffs

Assisting with emails for missing post close documents

Clearing title commitment

Clerical duties where ever needed

Mortgage Support Specialist Kent County Credit Union 2018 to 2019

Mortgage processor for purchases and refinances through Neighborhood Mortgage Solutions (mortgage company) with access to the secondary market

Process both first mortgages, home equity fixed, and line of credit loans

Order appraisals, title commitments and junior loan policies

Disburse escrow accounts for homeowner insurance and property taxes

Assist in the loan department to open new accounts, visas, cars, and personal loans Escrow Processor Parks Title Company 2016 to 2018

Managed mortgage processing of both purchases and refinances for multiple lenders

Ordered title commitments and junior loan policies

Created the preliminary CD’s and CLP form for the lenders and proofed documents

Scheduled loan closing

Escrow Assistant First American Mortgage Solutions 2009 to 2016

Proofread lender mortgage documents

Managed a calendar for time sensitive closings

EDUCATION

Washtenaw Community College – Associates in Accounting

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