Customer Service Representative

Corey C. Pounds

Student/Retail Associate

Albuquerque, NM

***** ******* ** #***

Albuquerque, NM 87123

******************@*****.***

505-***-**** (mobile)

SUMMARY

Self-motivated student with experience in customer service, punctuality, communication, problem solving, detail orientation, adaptability, organization, and teamwork. Understands a strong link between work ethics and honesty gained from previous full and part-time jobs in addition with my educational background.

WORK EXPERIENCE

Ross Dress for Less

2200 Juan Tabo Blvd NE, Albuquerque, NM 87112

September 2020 – January 2021

Store Protection Specialist

Asset Protection

Customer Service Representative

Sitel, 4420 The 25 Way, Albuquerque, NM 87109

June 2018 – February 2019

Inbound customer service retention specialist for AT&T/Direct TV

40 WPM typing speed

Customer service/Retention

Bulk Specialist

Target, 11120 Lomas Blvd NE, Albuquerque NM 87112

Sep 2013 – May 2018

Keeping bulk end of stalk room organized along with managing pallet spaces for the incoming trucks

Account for inventory and helped in strategies to run backroom stock room efficiently

As a backroom team member, my responsibilities also included pulling product from backroom based on computer information technology (PDAs)

Utilized electronic equipment to complete day-to-day workload (i.e. forklift, electronic pallet jack, work assist vehicle WAVE)

EDUCATION

University of New Mexico B.S. Geography

Albuquerque, NM 87131

2017-Current Senior

Associates of Applied Science

Central New Mexico Community College, 525 Buena Vista Dr SE, Albuquerque, NM 87106

2012 – 2015

High School Diploma

Manzano High School, 12200 Lomas Blvd NE, Albuquerque, NM 87112 2004 – 2008

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