Customer Service Representative
Resume:
Jazmyne Rainey
Kansas City, MO
*********@*****.***
Enthusiastic about building customer relationships and adept at defusing customer situations. Customer-obsessed support professional seeking to apply interpersonal and critical thinking skills to deliver swift resolutions. Committed to the goal of good customer service: increasing sales and fostering unwavering customer loyalty.
Work Experience
ARC
Post Office USPS - Kansas City, MO
August 2023 to Present
· Efficiently arrange mail in delivery sequence, ensuring accurate and timely distribution.
· Skillfully operate a vehicle to facilitate the smooth and timely delivery of mail to designated locations.
· Responsible for receiving and signing accountable mail, demonstrating a commitment to the secure handling of valuable items.
· Provide high-quality customer service by addressing inquiries and concerns, contributing to positive customer experiences.
Fraud Specialist
Spectrum - Kansas City, MO
October 2022 to November 2022
· Tracked and monitored illegal transactions on customers' financial accounts, implementing initiative- taking measures to identify and prevent fraudulent activities.
· Utilized LexisNexis to verify callers, ensuring a secure and reliable authentication process to protect customer accounts.
· Reported suspicious activity promptly, contributing to the swift resolution and prevention of potential financial risks.
· Conducted thorough research to provide accurate and timely answers for customers, demonstrating a commitment to resolving issues and maintaining trust. Customer Service Representative
Full Potential Solutions - Kansas City, MO
January 2018 to November 2022
· Assisted customers by providing comprehensive service information, ensuring a positive and informed customer experience.
· Provided effective solutions and troubleshooting assistance, resolving customer issues promptly and efficiently.
· Maintained and updated customer account information with accuracy and diligence.
· Contributed significantly to the overall team performance by consistently accomplishing daily tasks that drove breakthrough results, showcasing a commitment to both individual and team success. Benefit Verification Specialist
TrialCard, Inc
December 2015 to October 2017
· Resolved issues related to medical and dental plans, demonstrating a commitment to ensuring the smooth functioning of benefit programs.
· Verified coverage and benefits, ensuring accurate and up-to-date information for clients and customers.
· Proactively resolved coverage issues, contributing to the overall satisfaction of clients and customers. Case Manager
H&R Block
November 2012 to April 2015
· Implemented effective de-escalation techniques, fostering a positive and cooperative environment.
· Enhanced productivity through strategic planning and efficient workflow management.
· Utilized critical thinking skills to analyze and address complex situations, contributing to effective case management.
· Demonstrated strong multitasking abilities, efficiently managing multiple tasks and responsibilities simultaneously.
Skills
• Conflict Management: Successfully navigated and resolved conflicts, ensuring positive outcomes for all parties involved.
• Benefits Administration: Successfully managed and administered employee benefits programs.
• Research: Proficient in conducting thorough research to gather accurate and relevant information.
• Customer Support: Provided comprehensive support to customers, addressing inquiries, and resolving issues promptly.
• Customer Service: Maintained a commitment to delivering excellent customer service, ensuring a positive customer experience.
• Customer Retention: Implemented strategies to retain customers, fostering long-term relationships.
• Fraud Prevention and Detection (2 Years): Acquired expertise in preventing and detecting fraudulent activities over a two-year period.
• Performance Management: Demonstrated the ability to effectively manage and optimize individual and team performance.
• 10 Key Typing (10+ Years): Proficient in 10-key typing, with over 10 years of experience.
• Case Management: Applied organizational and critical thinking skills to efficiently manage and resolve cases.
• Kronos
Certifications and Licenses
Driver's License
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