GENA GABRIEL

ad2lnt@r.postjobfree.com 1-713-***-**** Houston, TX 77021

Summary

Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Skills

Records Management

CRM Software

Document Preparation

Customer Inquiries

Customer Service

Typing [35] WPM

Clerical Support

Team Building

Time Management

Teamwork and Collaboration

Mail Processing

Payment Collection

Experience

Harris County Toll Road Authority Houston, TX

Image Review Clerk

03/2020 - Current

identify the license plate number, plate state, and plate types and enter prefixes for all license plates for automobiles, trucks, and motorcycles that violate the EZ TAG Toll lanes. If the license plate image is unreadable, the data entry clerk will correct the information in the systemIdentify license plates from all 50 states and all Canadian Provinces Keying/entering license plate information if needed

Identify and process a minimum of 600 images per hour after the initial training period while maintaining established accuracy standards

If the license plate image needs to be voided because it is unreadable, plate information is corrected in the system

Responsible for consistently checking the image quality and giving feedback to their supervisor to assure optimum picture quality is being taken by the cameras in the toll lanes

James Avery Jewelry Houston, TX

Sales Associate

10/2022 - 02/2023

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs.

Answered incoming telephone calls to provide store, products and services information.

Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets.

Assessed customer needs to provide assistance and information on product features.

Harris County Toll Road Authority Houston, TX

Toll Collector

12/2006 - 03/2020

Processed toll payments and issued accurate receipts to motorists.

Monitored and classified vehicles passing through toll lanes to comply with company procedures.

Provided operational reports listing daily toll lane activity.

Spoke in English and [Language] to provide clear guidance to motorists.

Counted and balanced cashier drawers.

Greeted customers promptly and responded to questions.

Maintained work area and kept cash drawer organized.

Processed customer payments quickly and returned exact change and receipts.

Built and maintained productive relationships with employees.

Remained aware of surroundings and secured cash to minimize loss potential.

Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.

Education and Training

San Jacinto College District Pasadena, TX

Continuing Adult Education in Computer Literacy

05/2023

Ged Houston, TX

GED

08/1997

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