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Product Development Customer Experience

Location:
Greensboro, NC
Posted:
January 09, 2024

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Paul E. Kern 408-***-**** ad2lnr@r.postjobfree.com Greensboro, NC

Paul E. Kern Greensboro, NC 408-***-****

ad2lnr@r.postjobfree.com

Linkedin.com/in/Paul-Kern

SENIOR PRODUCT DEVELOPMENT ENGINEER

Customer Experience Product Launch Characterization As an innovative and strategic professional, I have over 25 years of hands-on experience leading product development. launch, and support. My skills and experience are an unusual combination of product definition, development, characterization, documentation, customer support, marketing, and sales. Whether it's deciding how to spec a part's performance, describing its operation in a datasheet, or troubleshooting at customer site, I am passionate about perfecting all aspects of the customer experience. My favorite pastimes include competitive swimming, yoga, travel, and learning foreign languages. References available upon request. Areas of Expertise

Ø Customer Engagement

Ø Business Development

Ø Go-To-Market Strategy

Ø Product Definition

Ø Product Characterization

Ø Technical Documentation

Ø Project Management

Ø Training of Sales Force

Ø Analysis of Market Trends

“I have known Paul for over 7 years in various capacities as System Integration Team Manager, Senior Design Engineer. and President of ADI Toastmasters Club. On several occasions, he has helped a team of engineers and customers understand tough challenges and navigate them to a resolution with such an ease that only comes with experience. With a heavy emphasis across ADI to clearly define and capture stakeholders/customers’ requirements, I have never seen anyone who had embraced the philosophy so well as Paul did to clearly capture customers’ pain points making datasheets, specifications, and performance most meaningful to customers. He led an initiative to improve the quality of presentations and successfully trained engineers going above and beyond what is needed to make an organization successful.” - Deepak K., Systems Hardware and Software Engineering Group Manager, Analog Devices CAREER HIGHLIGHTS

PROFESSIONAL EXPERIENCE

Account Manager May 2023 to Dec 2023

Based in Greensboro, NC. Responsible for all aspects of the relationship between NI and Qorvo Headquarters in Greensboro. Ø I manage all customer engagement including all pre-sale and post-sale support, quoting, enterprise licensing, and service contracts with Qorvo product development, production, and management. Qorvo does $8-10M of business with NI. Ø Through these engagements and account planning, I ensure complete customer satisfaction and sustained revenue growth. Senior Staff Product Marketing Specialist 2022 to 2023 Fulfill organizational demands while streamlining price quoting and forecasting operations to ensure optimal allocation of parts. Coach sales team of more than 200 on product selling techniques while preparing key European customer engagement strategy. Ø Generated revenue sources by communicating with dozens of key customers and salesforce while aiding product launching. Ø With $244M of revenue in 2022, we are the largest provider of clocking products that are the heartbeat for communications infrastructure equipment, complex FPGAs, and microcontrollers. Ø Oversaw strategic marketing, product placement, and revenue growth of timing products in Europe and North America. Ø Bolstered the sales force and distributors in winning new business with industrial, military, and communications clients. REVENUE GROWTH MARKET MANAGEMENT TECHNICAL DOCUMENTATION Sustained a 30% compound

annual revenue growth rate

(CAGR) while interacting with

customers to secure high-profile

design wins as part of the

application’s team.

Managed the European and

North American market while

administering various aspects of

timing products, including

strategic marketing, product

placement, and revenue growth.

Expertise in XML and wiki-based

flows for datasheets and app notes

that enable errors to be eliminated

almost instantly.

National Instruments (NI) Greensboro, NC

Renesas Greensboro, NC

Paul E. Kern 408-***-**** ad2lnr@r.postjobfree.com Greensboro, NC Applications Engineer, MEMs Inertial Measurement Units (2018 to 2022) Optimized the target performance of IMU devices through analysis of customer use and ensuring the relevance of the specifications table for customers. Resolved client concerns by engaging customers in presales, debugging, and support calls. Demonstrated a product's ability to exceed customer expectations in demanding environments by performing special vibration testing on both internal and customer boards. Maintained close contact during evaluation while providing ADI’s dead reckoning solution to customers. Ø Interacted with customers to secure high-profile design wins as part of the application’s team while sustaining a 30% compound annual revenue growth rate (CAGR).

Ø Transitioned to wiki-based datasheet and user guide system from previous system (2x less efficient) to instantly correct typos and streamline the creation of user guides and application notes. Ø Leveraged platform stabilization, condition-based monitoring, and autonomous navigation operations for ADI’s MEMs inertial measurement unit (IMU) customers in the defense, automotive, aviation, and industrial automation industries. Ø Improved product development and qualification using JAMA, ISO26262, and FMEA to meet ASIL ratings and DO-254 compliance. Ø Participated in sessions related to GPS performance within contested environments and presented ADI’s inertial measurement solutions at the 2021 ION Joint Navigation Conference and MODEX, Sensors Expo, and UAV Expo trade shows. Ø Adopted a new open-source evaluation platform from prototype to mass production and automatic ordering and utilized an XML- based system to revise and re-release all customer-facing datasheets. Applications Engineer, Clock Products (2006 to 2018) Managed three direct reports involving two technicians and an application engineer while accelerating time-to-market and maximizing profitability. Responded to customer questions and highlighted product features while drafting data sheets and specifications tables. Ø Increased revenue from less than $1M to $58M with key accounts, including Cisco, Nokia/Alcatel, Juniper, and Ericsson by conducting visits to 70+ customers in Europe, Japan, India, and the US as the Subject Matter Expert for ADI’s clock products. Ø Maximized operational excellence while handling ADI's clocking products for wireless communications, converters, instrumentation, and optical communications, including DDS, digital /analog PLLs, clock distribution, and GPS synchronizers. Ø Aided more than 100 customers with troubleshooting and ensured that test setups are representative of the customer’s environment through eval board debugging and lab testing.

Ø Connected with sales professionals and received the Best Presenter award for worldwide field applications engineer training. Ø Performed detailed characterization, spec review, and datasheet authoring for both RF and digital PLLs. Field Applications Engineer, Ethernet and Clock Products 2001 to 2006 Bolstered tier 1 customers, such as Cisco, Facebook, Juniper, and Alcatel while acting as the main point of contact for sales support. Delivered support solutions to more than 50 of the top customers in Northern California and the Pacific Northwest. Ø Led on-site troubleshooting of products, such as ethernet PHYs and switches, LVPECL clock distribution, and PLLs. Ø Maintained compound revenue growth of more than 35% year over year for Micrel products in assigned territory. Ø Supported Cisco supplier management and new product integration into the manufacturing process. PROFESSIONAL AFFILIATIONS

VP, New Membership, Toastmasters Member, IEEE, Tau Beta Pi LANGUAGES

Danish (Limited Working Proficiency) German (Limited Working Proficiency) Italian (Elementary Proficiency) TECHNICAL SKILLS

SFDC, Adobe Illustrator, AutoCAD, XML Editors, Microsoft Word, JAMA, JIRA, Slack, MS Teams, MS Office, Agile, Catalyst DOE, Python, Microsoft Excel, Jump, Visual C++, Visual Studio, Intel PL/M-51 compiler, MATLAB, Python, MathCAD, Power BI, Agilent E5052 and R&S FSUP Phase Noise Analyzers, Analog and Digital Scopes, Network and Spectrum Analyzers, Logic Analyzers, AWGs. Analog Devices Greensboro, NC 2006 to 2022

EDUCATION & PROFESSIONAL DEVELOPMENT

Master’s Degree in Electrical Engineering, Santa Clara University, 1992 Area of specialty: Electromagnetics, Digital Signal Processing, Digital Magnetic Recording Bachelor’s Degree in Electrical Engineering, Santa Clara University, 1990 Area of specialty: Communications and Microwave Circuits Coding: Bare-Metal Intel 8051 Writing a Spelling Checker for a Unix-based Desktop Publishing System Micrel Corporation Greensboro, NC



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