MS

MARIA SCHWARTZ

ad2ln0@r.postjobfree.com 520-***-**** Tucson, AZ 85739

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Leadership and Change Management

Multitasking and Organization

Staff Development and Training

Credit and Collections

Payroll and Budgeting

Insurance Verification

HIPAA Compliance

Appointment Scheduling

Senior Homecare of Tucson Tucson, AZ

Caregiver

01/2023 - 11/2023

Drove clients to shop for groceries, attend doctor appointments and run errands.

Reported concerns to nurse supervisor to promote optimal care. Assisted with meal planning to meet nutritional plans. Supported bathing, dressing and personal care needs. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Monitored vital signs and medication use, documenting variances, and concerning responses.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Laundered clothing and bedding to prevent infection. Followed safe lifting and transferring techniques to transport residents. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Collected and recorded patients' blood pressure, pulse, and respirations

(TPRs) to evaluate and note basic health status.

Organized oral medications for clients following dosage and schedule requirements.

Proactive Physical Therapy And

Sportsmedicine Tucson, Arizona

Front Office Representative

07/2019 - 08/2023

Collected copays and account balance payments and updated account records.

Called patients to confirm scheduled appointments and obtain additional details.

Entered insurance, demographics and health history into patient database. Took messages from patients and promptly relayed to appropriate staff. Processed patient payments and scanned identification and insurance cards.

Summary

Skills

Experience

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Informed patients of financial responsibilities prior to rendering services. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Total Care Connections Inc Tucson, AZ

Caregiver

01/2015 - 12/2020

Supported bathing, dressing and personal care needs. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Followed care plan and directions to administer medications. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Monitored vital signs and medication use, documenting variances, and concerning responses.

Followed safe lifting and transferring techniques to transport residents. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Drove clients to doctors' appointments and social outings. Recorded client status progress and challenges in logbooks and reports. Helped clients get in and out of beds and wheelchairs. Organized oral medications for clients following dosage and schedule requirements.

Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

X-ray Physicians Ltd Tucson, AZ

Administrator

01/2010 - 01/2011

Identified and led cost management initiatives to achieve quantified results.

Researched and developed administrative policies, procedures and guidelines to facilitate operations.

Monitored payroll, credit card purchases and invoicing to prevent financial errors.

Improved office organization by developing filing system and customer database protocols.

Checked office stock to determine supply levels and maintain inventory. Displayed strong telephone etiquette, effectively handling difficult calls. Developed filing systems to improve patient records management and compliance with HIPAA and related confidentiality guidelines. Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.

Interviewed, hired and trained medical office teams and conducted performance reviews.

Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable. Safeguarded medical records to maintain patient confidentiality. Tucson Orthopaedic Institute Tucson, AZ

Lead Medical Assistant

07/1998 - 12/2010

Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.

Supervised, trained and coached team of medical assistants. Set up, cleaned and stocked examination rooms with medical supplies. Documented notes during patient visits.

Scheduled appointments for patients via phone and in person. Responded to patient callbacks and phone-in prescription refill requests. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Educated patients about medications, procedures and physician's instructions.

Conducted insurance verification and pre-certification and pre-authorization functions.

Pima Medical Institute Tucson, AZ

Certificate in Medical Secretary

05/1990

San Manuel High School San Manuel, AZ

High School Diploma

05/1987

Medical Assistant grandfathered in without completing for Certification Spanish

Education and Training

Certifications

Bilingual

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