Customer Service Data Entry
Resume:
NHAN DUONG
Houston, TX ***70
Phone: 619-***-****
E-mail: ********@*****.***
OBJECTIVE:
Looking for a long-term full-time job/part time job. EDUCATION
Grossmont College, San Diego, CA – General Education
Lone Star College, Houston, TX - Health information technology
Lone Star College, Houston, TX - Geography Information System : Aug, 2023 to present SKILLS
● Effective communication, interpersonal and organizational skills.
● Data Entry/ Records Management Customer Service Handling and Multiline Phone Use
● MS Word, Excel and Access Intermediate
● Fluently speaking, reading, and writing Vietnamese and English PROFESSIONAL EXPERIENCE:
Front desk at ADS Orthopedics from November, 2019 to present
Greeted patients, signed them in, and directed them to their destination.
Performed administrative and clerical tasks
Successfully managed information using E-clinical software, including sign-in, patient records, orders and billing with 100% accuracy.
Handling the incoming and outgoing telephone calls and make appointment for patients
Handling medical records and verification of patient’s insurance benefit.
Customer Service at Farmer Agency from 2016 – October, 2019
● Check to ensure that appropriate changes were made to resolve customers’ problems.
● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
● Complete contract forms prepare change of address records, and issue service discontinuance orders, using computers.
● Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
● Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
● Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
● Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
● Refer unresolved customer grievances to designated departments for further investigation.
● Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
● Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims.
● Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
● Solicit sale of new or additional services or products.
Working as Manager for DongSue Logistics in Viet Nam from 2008 – 2015
● Place purchase orders and confirm sale/buy prices, coordinate shipments with carriers.
● Strategically plan and manage logistics, warehouse, transportation and customer services
● Arrange equipment, loading/unloading scheduling and requirements.
● Direct, optimize and coordinate full order cycle
● Liaise and negotiate with suppliers, manufacturers, retailers and consumers
● Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
● Arrange warehouse, catalog goods, plan routes and process shipments
● Resolve any arising problems or complaints
● Supervise, coach and train warehouse workforce
● Meet cost, productivity, accuracy and timeliness targets
● Maintain metrics and analyze data to assess performance and implement improvements
● Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation, sample request and loading requirements, and order confirmation.
● Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement, and ensures product availability for future orders/shipments.
● Compile invoice information monthly for summary billing to certain customers. Enter data into system for invoicing.
REFERENCE:
● Available upon request
● U.S citizen
Contact this candidate