Matthew Ballister

SAN FRANCISCO, CA *****

484-***-****

ad2lm5@r.postjobfree.com

Summary

Optimize and support Hotel owner's performance by delivering innovative solutions and relevant resources to drive revenue, improve operations, customer service and quality.

Skills

Organization and time management

Analyzing reports and data

Providing strategic recommendations

Work independently

MS Word, Excel, Salesforce, Google Docs, Tableau, SharePoint, Concur

Experience

May 2022

to

Current

Choice Hotels International, Inc. Rockville, MD

Revenue Manager

Conduct revenue strategy calls based on a contracted service to an assigned portfolio of 17 mid and upscale hotels.

Maximize hotel revenue and market share by analyzing multiple reports and developing customized revenue management strategies and recommendations.

Implementation of all revenue strategy and management of pricing in all applicable distribution systems.

June 2003

to

January 2022

Wyndham Hotels & Resorts Parsippany, NJ

Director, Franchise Operations

Oversee a portfolio of 63 hotels that achieve performance goals that align with industry and Brand standards.

Increased portfolios customer satisfaction (Medallia) scores by 1,2%

Improved portfolio's RevPAR index by 4.5% versus competitive set.

Analyzed problematic situations and occurrences to provide solutions to retain and grow hotel Brands and company.

Improved portfolio's online social reviews by 21% and overall Medallia satisfaction scores by 16%.

Co-author of two hotel sales & marketing textbooks as well as the facilitation of marketing workshops around the US.

Education and Industry Certifications

May 1982

Florida International University Miami, FL

Bachelor of Science: Hotel Administration

Minor in Hotel Law

Cornell University Sales/Marketing Courses Ithaca, NY

Certified Hotel Industry Analytics (CHIA)

Certified Revenue Manager Executive (CRME)

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